Sales Coordinator

2 weeks ago

Greater Noida, India NCR JOB CONSULTANT Full time

Customer Care Executive Job Description

Job Title:
Customer Care Executive / Customer Service Executive

Job Overview:
The Customer Care Executive is responsible for managing and addressing customer queries,

concerns, and issues. Provide information about products and services, resolve complaints, and

ensure that customers receive prompt and courteous service. The role requires effective

communication, patience, and problem-solving skills to maintain high levels of customer satisfaction.

Key Responsibilities:
customer questions or concerns regarding products, services, billing, or other issues.

2. Resolve complaints: Listen attentively to customers, identify their needs, and provide

effective solutions to resolve complaints or escalate the issue to the appropriate department

if necessary.

3. Product guides: Offer detailed information about company products, guiding customers to

make informed decisions.

4. Handle customer feedback: Record and manage customer feedback, ensuring it's properly

documented and used to improve service quality.

5. Follow up with customers: Ensure that follow-up actions are completed, checking back with

customers when needed to confirm their issues have been resolved satisfactorily.

6. Maintain customer records: Update and maintain accurate customer interaction records in

the company's CRM or database for future reference.

7. Collaboration with other departments: Coordinate with sales, quality, or other internal

teams to ensure smooth customer service operations and faster resolution of issues.

8. Meet performance targets: Achieve and maintain service performance metrics such as

response time, resolution time, and customer satisfaction scores.

9. Stay updated on products and services: Continuously learn about new products or services

and keep up to date with changes in company policies or offerings.

Key Skills and Qualifications:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Patience and empathy when handling difficult customers.
- Good listening skills and the ability to remain calm under pressure.
- Time management skills and ability to multi-task in a fast-paced environment.
- Proficiency in customer relationship management (CRM) software is a plus.
- Ability to work individually and collaborate across departments.

Educational Requirements:

- High school diploma or equivalent (bachelor's degree preferred).
- Prior experience in customer service or a related field is advantageous but not mandatory.

both online and offline in India and around the world.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)
- Sales: 1 year (required)

**Language**:

- English (preferred)

**Location**:

- Greater Noida, Uttar Pradesh (required)

Work Location: In person

**Speak with the employer**
+91 9625976929

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