Tele Caller Executive

2 days ago

Karol Bagh Delhi Delhi, India R K BANSAL FINANCE PVT LTD Full time

**for Collection Tele-caller**

**Key Responsibilities**
- Make outbound calls to customers with pending dues
- Remind customers of their outstanding payments and request timely settlement
- Maintain accurate records of calls and customer responses
- Escalate issues or disputes to the appropriate department if necessary
- Achieve daily, weekly, and monthly collection targets
- Provide customers with information about payment methods and deadlines
- Follow up on broken promises to pay and re-negotiate repayment schedules when needed
- Ensure compliance with company policies and legal regulations during all interactions

**Requirements**:

- High school diploma or equivalent; a degree is a plus
- Strong communication and negotiation skills in [languages required, e.g., English, Hindi, regional languages]
- Previous experience in collections or tele calling preferred but not mandatory
- Basic knowledge of MS Excel or CRM systems is a plus
- Ability to stay calm and professional in high-pressure situations
- Persistent, self-motivated, and result-oriented

**Benefits**
- Incentives based on recovery performance
- Training provided
- Supportive team and work culture
- Opportunities for career growth within the organization

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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