Back Office Executive

1 day ago

Ernakulam District Kerala, India ZEAK US Full time

Back Office Executive at INFOPARK

Basic Function

Work Type - Back office

Search for claims related documents in different systems, create a case, attach the documents to the cases created

Determine if case can be resolved or must be forwarded to a Subject Matter Expert (SME)

Once the case is received from SME, action cases as guided by the SME

Generate letter and send it to the customer

Essential Functions

Proficiency with computer skills (navigating multiple systems and keyboarding)

Understand the goals and standards to ensure that quality and productivity standards are met

Accurate and timely updating of the database

Meet the agreed upon KPIs as per the operational definitions and targets

Participate in the User Acceptance Testing as needed

Must be flexible to work hours with Monthly work schedules changes

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person

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