Back Office Executive
4 days ago
Back Office Executive - INFOPARK
**Basic Function**
Work Type - Back office
Search for claims related documents in different systems, create a case, attach the documents to the cases created
Determine if case can be resolved or must be forwarded to a Subject Matter Expert (SME)
Once the case is received from SME, action cases as guided by the SME
Generate letter and send it to the customer
**Essential Functions**
Proficiency with computer skills (navigating multiple systems and keyboarding)
Understand the goals and standards to ensure that quality and productivity standards are met
Accurate and timely updating of the database
Meet the agreed upon KPIs as per the operational definitions and targets
Participate in the User Acceptance Testing as needed
Must be flexible to work hours with Monthly work schedules changes
**Requirements**:
Any graduates can apply, Freshers only
Male or female
**Night shift**
Pay: ₹15,000.00 per month
Schedule:
- Night shift
Work Location: In person
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