Back Office Executive

4 days ago

Ernakulam District Kerala, India ZEAK US Full time

Back Office Executive - INFOPARK

**Basic Function**

Work Type - Back office

Search for claims related documents in different systems, create a case, attach the documents to the cases created

Determine if case can be resolved or must be forwarded to a Subject Matter Expert (SME)

Once the case is received from SME, action cases as guided by the SME

Generate letter and send it to the customer

**Essential Functions**

Proficiency with computer skills (navigating multiple systems and keyboarding)

Understand the goals and standards to ensure that quality and productivity standards are met

Accurate and timely updating of the database

Meet the agreed upon KPIs as per the operational definitions and targets

Participate in the User Acceptance Testing as needed

Must be flexible to work hours with Monthly work schedules changes

**Requirements**:
Any graduates can apply, Freshers only

Male or female

**Night shift**

Pay: ₹15,000.00 per month

Schedule:

- Night shift

Work Location: In person

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