Front Office Executive

**Key Responsibilities**:

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Reception and Client Interaction**
- Greet clients, visitors, and guests in a warm and professional manner.
- Direct visitors to the appropriate departments or individuals in the organization.
- Ensure that clients' needs are met and assist them with any inquiries they may have.
- Handle incoming calls, provide relevant information, and transfer calls to the appropriate team members.
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Administrative Support**
- Manage and maintain the front desk area, ensuring it is always tidy and welcoming.
- Receive, sort, and distribute mail and packages to relevant departments.
- Coordinate with internal teams for scheduling meetings, conference rooms, and appointments.
- Assist with office supplies management, inventory tracking, and ordering supplies when necessary.
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Appointment Scheduling**
- Schedule appointments for clients, team members, and management as required.
- Maintain accurate and up-to-date records of appointments and meetings.
- Send reminders and follow-up notifications to clients regarding their appointments.
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Customer Service & Relationship Management**
- Ensure an excellent client experience by providing responsive and efficient customer service.
- Handle client requests and concerns promptly and escalate issues to the relevant departments when needed.
- Assist in maintaining positive relationships with existing clients and help onboard new clients.
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Data Entry & Record Keeping**
- Maintain and update client databases, ensuring all information is accurate and confidential.
- Prepare and file documents and records as needed.
- Assist with organizing and maintaining internal documents and reports.
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Support to Other Departments**
- Provide administrative support to other departments as needed (HR, Finance, etc.).
- Assist with event planning, office coordination, and ad-hoc tasks when required.
- Help with managing office meetings, training sessions, and company-wide activities.
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Office Security & Safety**
- Ensure the security of the office by monitoring visitor access and maintaining security logs.
- Follow health and safety procedures and protocols in the office.
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Miscellaneous Tasks**
- Assist in travel arrangements for management and staff.
- Handle other tasks as assigned by senior management or department heads.

**Requirements**:
**Qualifications**:

- **
Education**:

- Bachelor’s degree in Business Administration, Hospitality, or a related field is preferred.
- **
Experience**:

- 1-3 years of experience as a Front Office Executive, Receptionist, or in a similar customer-facing role.
- Experience in the financial services or professional services sector is an advantage.
- **
Skills**:

- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and office management software.
- Ability to handle sensitive information with confidentiality and professionalism.
- Strong interpersonal skills and a customer-focused attitude.
- **
Traits**:

- A friendly, approachable, and professional demeanor.
- Ability to work under pressure in a fast-paced environment.
- High attention to detail and excellent time management skills.
- Proactive with a strong sense of responsibility and initiative.

**Benefits**:
**Why Join Finovest Group?***:

- ** Career Development**: Opportunity to grow in a dynamic environment, with potential career advancement in the financial services sector.
- ** Professional Work Culture**: Join a team that values collaboration, efficiency, and client satisfaction.
- ** Competitive Compensation**: Attractive salary package, benefits, and performance bonuses.
- ** Work-Life Balance**: Flexible working hours and a supportive work environment.

PG