Front Office Associate

2 weeks ago

Andheri West Mumbai Maharashtra, India Svenska Design Hotel Full time

Greets, registers, and assigns rooms to guests.
- Issues room key to guest.
- Responsible for proper key control and other security measures.
- Answers telephone in absence of telephone operator.
- Transmits and receives telephone messages and sets up guests’ wake-up calls.
- Date stamps, C-form, ARR(Average Room Revenue) sorts, and racks incoming mail and messages.
- Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone, to guest folio.
- Makes restaurant, transportation, or entertainment reservations for guests
- Deposits guests’ valuables in hotel safe or safe deposit box.
- Checks out guests and inquires about their stay.
- Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
- Actively builds awareness of the Brand to guests.
- Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
- Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
- Confers and cooperates with other departments as needed to ensure coordination of activities.
- Works toward a 90% walk-in conversion rate goal.
- Ensures Inn compliance of all company policies and procedures.
- Adheres to all safety procedures and informs management of any unsafe conditions.
- Attends meetings and training as requested.

Other duties may be assigned based on hotel needs

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Food provided

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Andheri West, Mumbai, Maharashtra (required)

Work Location: In person

**Speak with the employer**

+91 9167707006

  • Front Office Receptionist

    5 days ago

    Andheri West, Mumbai, Maharashtra, India Svenska Design Hotel Full time

    We need Front Office Executive or Associate from Hotel Background. **Job Types**: Full-time, Permanent, Fresher **Benefits**: - Food provided Schedule: - Rotational shift **Experience**: - total work: 1 year (preferred) Work Location: In person

  • Front Office Associate

    5 days ago

    Juhu, Mumbai, Maharashtra, India Gigadocs Softtech Private limited Full time

    Front Office Associate - 2 Male Only Experience As Front Desk Associate Needed **Job Types**: Full-time, Permanent Work Location: In person

  • Front Office Associate

    3 days ago

    Andheri, Mumbai, Maharashtra, India Nestor Hotels Full time

    Front Office Executive - Hotel Industry Job Description **Position Title**: Front Office Executive **Department**: Front Office **Reports To**: Front Office Manager / Guest Services Manager **Job Overview**: The Front Office Executive plays a crucial role in ensuring excellent customer service and the smooth operation of the hotel's front desk. This...

  • Front Office Associate

    3 days ago

    Andheri West, Mumbai, Maharashtra, India Cultfit Full time

    Role: Customer Service Officer Good English communication and ability to talk to new people is important. It is a work from office and combination of reception handling + administrative role **Operational and Administrative Responsibilities** - Daily interface with the Front of House Team on the weekly schedule. - To answer all incoming telephone calls...

  • Front Office Associate

    5 days ago

    Andheri West, Mumbai, Maharashtra, India Svenska Design Hotel Full time

    Greet clients and set a positive office atmosphere. - Answer the phone, take messages, and redirect calls to appropriate offices. - Room Check-inn and check-out - Organize and maintain files and records; update when necessary. - Create and maintain updated documents and spreadsheets. - Any other front office related works assigned by FO Manager **Job...

  • Front Office Associate

    5 days ago

    Colaba, Mumbai, Maharashtra, India Ascot Hotel Colaba Full time

    **Front Office Associate - Join the Ascot Hotel, Colaba Team!** Ascot Hotel, Colaba is looking for a dynamic Front Office Associate to be a part of our vibrant hospitality team. **Job Details**: Shift: 8 hours Perks: Meals on Duty + Travelling Allowance **Eligibility**: Freshers are welcome with Diploma/Degree in Hotel Management or Travel &...

  • Front Office Associate

    3 days ago

    Colaba, Mumbai, Maharashtra, India Ascot Hotel Colaba Full time

    **Front Office Associate - Join the Ascot Hotel, Colaba Team!** Ascot Hotel, Colaba is looking for a dynamic Front Office Associate to be a part of our vibrant hospitality team. **Job Details**: Shift: 8 hours Perks: Meals on Duty + Travelling Allowance **Eligibility**: Freshers are welcome! Diploma/Degree in Hotel Management or Travel & Tourism Must...

  • Front Office Associate

    13 hours ago

    Mumbai, Maharashtra, India Indie Stays Full time

    We re looking for a friendly professional and customer-focused Front Office Associate to join our team As part of the front desk you ll be the first point of contact for our guests ensuring every stay starts and ends with a smile Tasks Welcome guests and handle check-in check-out smoothly Manage reservations and room assignments using our PMS system Respond...

  • Front Office Associate

    2 days ago

    Khar Danda, Mumbai, Maharashtra, India Gigadocs Softtech Private limited Full time

    Ramee techome khar looking for front office associate Front Desk Activities like check in check out **Job Types**: Full-time, Permanent Work Location: In person

  • Front Office Associate

    1 week ago

    Airoli, Navi Mumbai, Maharashtra, India Syhanu Lords eco Inn Full time

    Are you passionate about guest service and have a welcoming personality? We are looking for a **Front Office Associate** with **1-2 years of experience in the hotel industry** to be the face of our property and deliver exceptional guest experiences. **Key Responsibilities**: - Welcome and check-in guests with a friendly and professional attitude - Manage...