Call Researcher

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

**Role Details**:

- Accountabilities [taking ownership of the outcome and being answerable for the results achieved]
- Following internal procedures and turnaround times for processing employment and education verifications

**Responsibilities**:

- Contacting third parties by phone to confirm correct contact details to send verification requests and obtain verbal verifications where required

**Core Competencies**:

- ** Accurate & Precise** Quality oriented with a desire to execute the tasks associated with the role to the highest possible standard
- **Accurate & Precise** Is diligent with a great eye for detail, meticulous and thorough when working ensuring the highest standards of accuracy
- **Reliable & Trustworthy** Does the right thing at the right time, showing dedication and care to every aspect of the role by consistently delivering against what is expected. Thorough when accomplishing tasks and meticulous with approach
- ** Resourceful & Effective** Approach to work is organized and methodical with the ability to priorities and manage workload to meet agreed deadlines and outcomes
- **Knowledgeable & Accountable** Applies understanding and experience to work and interactions with others. Takes ownership of actions, behaviors and outcomes, working independently and autonomously
- **Clear & Considered** Articulate and professional in written and verbal communication. Ability to act as an ambassador for the Company, demonstrating a professional and personable approach when communicating both internally and externally
- ** Collaborative & Supportive** Fosters effective relationships with own team and actively contributes to achieving team success
- **Curious & Progressive** Naturally inquisitive and demonstrates initiative. Is solutions and improvement focused with the ability to analyst situations methodically, diagnose problems and identify key issues. Establishes courses of action that are logical, practical and acceptable
- **Resilient & Adaptable** Agile and quick to adopt new ways of working, is positive when working with change in both processes and workloads. Embraces challenges and works well under pressure
- ** Positive & Engaged **Is open and responsive to feedback. Listens actively, considers people’s concerns and adjusts own behavior and actions

**Key skills, qualifications, and experience**:

- 1 + Years’ experience in an office based, administrative or customer service role is beneficial
- Basic IT competency with the ability to navigate IT systems and software packages
- Beneficial: Background in employment screening

**The Accurate Way**:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles - Take Ownership, Be Open, Stay Curious, Work as One - core values that dictate what we stand for, and how we behave.

**Take ownership.**

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

**Be open.**

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

**Stay curious.**

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

**Work as one.**

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

**About Accurate Background**:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.