Patient Counselor

4 hours ago

Ahmedabad Gujarat, India Sakhiya Skin Clinic Full time

1. Job PURPOSE:

- To counsel the patient according to their needs & wishes

2. ROLE AND RESPNSIBILITIES:

- Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment.
- Regular Follow-up of All Leads in Recommended time.
- Weekly and Quarterly Meeting Attendance Compulsory.
- To Achieve and Maintain Goal of Patient Retention Ratio.
- To Achieve and Maintain Goal of Lead Conversion.
- To Achieve Goal of Patient Conversion.
- To Handle and Resolve Patient Grievances in recommended period of time.
- To Follow & improve Standard Operating Protocols set by the organization.
- Get regular training & knowledge about all services.
- To achieve Business Goal.
- To ensure best patient experience.
- To attend training programs, workshops & other activities organized by the company
- Suggestions related to services to Patient
- Cross selling & Upselling of treatment packages to the patients.
- Regular calling to the patients
- Provide best Hospitality to each and every patient.
- Be responsible for the welfare of each individual in the unit and do all possible to solve problems.
- To provide guidelines to patient to improve Skin health
- Improvement of Counselling Skill as Per Analysis of Audit Report.
- Updation of report on daily basis & analysis of the report
- To do ethical Counseling to the each and every patient
- Additional Responsibility Given By Management and Superior.
- For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk.
- Cash Handling, Cash Deposit, General Administration Work.
- General Accounting Work.
- Taking Patient Photographs according to Protocol and updating in Software
- Updating Daily, Weekly and monthly report Regularly.
- Maintain Stock Report
- Do Admin Work
- Do Maintenance Work

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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