Patient Relation Executive

5 days ago

Dombivli, India SRV Hospital Full time

Urgent opening for Patient Relations Executive at SRV Hospital, Dombivli.

Qualification - Graduation
Experience - 1 to 5 years
Shift - Rotational (Morning, Evening, Night)
Location - Dombivli

**Duties**:

- Undertake duties in accordance with departmental policies and procedures
- To be fully conversant in all areas of Reception; either Main Reception or other areas where patients are “arrived” in a department.
- Meet and greet patients and visitors in a warm, respectful and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the SRV Hospital brand
- Issue and coordinate Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.
- Respond to all enquires regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner
- Action all requests from patients, doctors, and visitors to the hospital courteously, promptly and efficiently.
- Interview patients in a polite and friendly manner in order to obtain relevant information for registration purposes; updating patient details at each appointment; inputting all information accurately onto the computer system.
- Receive payment from all patients in respect of hospital services provided and maintain integrity of personal float. Ensure transactions are correctly recorded and receipted. Allocate cash to carriers or patients in accordance with billing agreements as required.
- Check, bill and post on a daily basis all charges for Clinical or other areas as required.
- Implement manual procedures during computer downtime and transfer information when system is reinstated.
- Make follow-up bookings for patient after appointment
- Assist patient with booking further tests or consultations
- Be responsible for the reporting of accidents, untoward occurrences or problems and record such incidences according to Hospital policy
- To use proper channels of communication for any problems or grievances related to work
- Handle minor complaints with immediate action and follow up.
- Liaise and cooperate with other departments ensuring the smooth running of
- the Reception Desks
- To be Responsible for the Health and Safety of all people.To be involved in ongoing training for all staff within the department
- Attend Fire Lectures and Fire Drills in accordance with the law, and be fully aware of the position of fire alarms, emergency equipment and exits
- To participate in the appraisal scheme in accordance with Hospital policy

Ensure adequate manpower ratio is maintained at the front desk and responsible for providing solutions and training to team.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

**Speak with the employer**
+91 8291893635

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