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Telecaller

3 weeks ago

Raipur Chhattisgarh, India Crystal heaven Full time

Here is a sample **Telecaller Job Description (JD)**:
**Job Title**: Telecaller
**Department**: Sales/Customer Service
**Reports to**: Team Lead/Manager

**Job Summary**:
The Telecaller is responsible for contacting potential or existing customers to inform them about products or services, respond to inquiries, and promote business offerings. The role involves making outbound calls, handling inbound calls, and ensuring customer satisfaction by addressing their needs and concerns.

**Key Responsibilities**:

- **Outbound Calls**:

- Make outbound calls to prospective customers to promote products/services.
- Conduct surveys or offer discounts and promotions.
- Generate new business opportunities and qualify leads for sales teams.
- **Inbound Calls**:

- Answer incoming calls from customers, providing information about products/services.
- Resolve customer queries, complaints, or concerns in a timely and professional manner.
- **Sales and Upselling**:

- Promote and upsell products or services based on customer needs.
- Achieve sales targets and contribute to overall business growth.
- **Customer Relationship Management**:

- Establish and maintain positive customer relationships to build trust and encourage repeat business.
- Follow up on previous calls and ensure customer satisfaction.
- **Record Keeping**:

- Maintain accurate records of customer interactions, transactions, and feedback.
- Update customer details in CRM systems or databases.
- **Lead Generation**:

- Identify potential leads from customer data and ensure they are passed to the sales team for follow-up.
- Ensure high-quality data entry and lead management.
- **Reporting**:

- Provide regular updates on call outcomes, leads, sales conversions, and customer feedback to the supervisor or manager.
- Meet daily, weekly, or monthly call targets.

**Skills and Qualifications**:

- **Communication Skills**:

- Strong verbal communication skills with a clear and friendly tone.
- Good listening skills to understand customer concerns and provide solutions.
- **Customer-Centric**:

- Ability to handle customer inquiries and resolve complaints efficiently.
- Demonstrate a positive attitude and strong problem-solving skills.
- **Sales Knowledge**:

- Basic understanding of sales techniques and customer handling.
- Ability to upsell or cross-sell products/services where relevant.
- **Multitasking**:

- Ability to handle multiple calls and tasks simultaneously while maintaining quality.
- **Computer Proficiency**:

- Basic computer skills, including familiarity with CRM software and Microsoft Office.
- **Education**:

- High school diploma or equivalent; a bachelor's degree may be preferred for certain positions.

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- Communication: 1 year (required)
- Convensing: 1 year (required)
- Fluent English: 1 year (required)

Work Location: In person