Female Tele Calling Executive

2 weeks ago

Kolkata West Bengal, India Pareshnet Full time

**Full job description**

**Job Title**:"Female"**Customer Care & Technical Support Executive - 3CX, VoIP PBX & ATA

**Hiring Company**: Swoop (On behalf of an Australian VoIP & Telecom Company)

**Location**: 4es4, Mani Casadona, Kolkata, West Bengal 700160 - **Work from Office**

**Work Hours**:3:30 AM to 1:30 PM IST** (aligning with Australian Eastern Time)

**About the Role**

Delsat is hiring on behalf of an Australian VoIP and telecom provider. We are looking for a **mature, technically skilled** Customer Care Executive with hands-on experience in **3CX, VoIP PBX, and ATA devices**. You will provide customer support to Australian clients and ensure smooth operations of telecom services.

**Key Responsibilities**
- Provide **first-level technical support** for **3CX, VoIP PBX, and ATA devices**.
- Assist in setup, configuration, and troubleshooting of telecom systems.
- Maintain accurate customer records in the CRM.
- Escalate complex issues to senior engineers when needed.
- Work collaboratively with the technical team to resolve issues promptly.

**Requirements**:

- **Excellent English communication skills** (spoken & written) with a neutral accent.
- Experience in **customer care or technical support**.
- Strong **hands-on knowledge of 3CX, VoIP PBX, and ATA devices**.
- Understanding of VoIP technologies, SIP, and networking basics.
- Reliable, mature, and punctual with the ability to work early morning shifts.

**Preferred Qualifications**
- Experience supporting Telecom **VoIP companies**:

- Prior work in telecom or IT support environments

**Salary**

Competitive - based on skills and experience.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

**Experience**:

- 3CX, VoIP PBX, and ATA devices: 1 year (required)

**Language**:

- Fluent English (required)

Work Location: In person

**Speak with the employer**
+91 8961353204
Expected Start Date: 15/10/2025

**Job Types**: Full-time, Permanent

Pay: From ₹7,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- six: 1 year (preferred)

**Language**:

- English (required)
- Bengali (preferred)

**Location**:

- Kolkata, West Bengal (preferred)

Work Location: In person

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