Female Tele Calling Executive

2 days ago

Kolkata West Bengal, India Pareshnet Full time

**Full job description** **Job Title**:"Female"**Customer Care & Technical Support Executive - 3CX, VoIP PBX & ATA **Hiring Company**: Swoop (On behalf of an Australian VoIP & Telecom Company) **Location**: 4es4, Mani Casadona, Kolkata, West Bengal 700160 - **Work from Office** **Work Hours**:3:30 AM to 1:30 PM IST** (aligning with Australian Eastern Time) **About the Role** Delsat is hiring on behalf of an Australian VoIP and telecom provider. We are looking for a **mature, technically skilled** Customer Care Executive with hands-on experience in **3CX, VoIP PBX, and ATA devices**. You will provide customer support to Australian clients and ensure smooth operations of telecom services. **Key Responsibilities** - Provide **first-level technical support** for **3CX, VoIP PBX, and ATA devices**. - Assist in setup, configuration, and troubleshooting of telecom systems. - Maintain accurate customer records in the CRM. - Escalate complex issues to senior engineers when needed. - Work collaboratively with the technical team to resolve issues promptly. **Requirements**: - **Excellent English communication skills** (spoken & written) with a neutral accent. - Experience in **customer care or technical support**. - Strong **hands-on knowledge of 3CX, VoIP PBX, and ATA devices**. - Understanding of VoIP technologies, SIP, and networking basics. - Reliable, mature, and punctual with the ability to work early morning shifts. **Preferred Qualifications** - Experience supporting Telecom **VoIP companies**: - Prior work in telecom or IT support environments **Salary** Competitive - based on skills and experience. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month **Experience**: - 3CX, VoIP PBX, and ATA devices: 1 year (required) **Language**: - Fluent English (required) Work Location: In person **Speak with the employer** +91 8961353204 Expected Start Date: 15/10/2025 **Job Types**: Full-time, Permanent Pay: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Food provided - Health insurance - Life insurance - Paid sick time - Paid time off - Provident Fund - Work from home **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - six: 1 year (preferred) **Language**: - English (required) - Bengali (preferred) **Location**: - Kolkata, West Bengal (preferred) Work Location: In person

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