Front Office Receptionist

**Job description**

**Job Posting: Front Desk Executive at Geniuslane**

**Location**: Geniuslane Play School and Child Neurology Clinic, India
**Type**: Full-time, Permanent
**Working Hours**: Monday to Saturday, 9:30 AM to 6:30 PM (Lunch break from 2:00 PM to 2:30 PM)
**Salary**: Rs 1,20,000- 2,40,000 Per Annually with a 5-10% annual increment based on performance
**Leave**: 1 casual leave per month plus national holidays; additional leave can be arranged with colleagues

**About Geniuslane**: Geniuslane was established in 2014 with a mission to provide early intervention for children facing challenges due to neurological issues such as Autism, Cerebral Palsy, Dyslexia, and Intellectual Disabilities. We combine innovative technology with professional expertise to deliver effective early intervention, reducing medication dependency by 90% in outpatient settings. Our vision is to make early intervention accessible to all children near their homes, aiming to establish 100 Geniuslane Early Intervention Centres by 2025 and expanding:
**Job Summary**

Morning Meeting
- **Staff Marking**: Utilize the software to mark staff attendance and participation.

New Appointment
- **Pre-appointment**: Introduction presentation of Geniuslane, app installation, and training.
- **Appointment**: Set reminders and manage appointments using the software.
- **After Appointment**: Create and manage a to-do list, send reminders, and request feedback.

Messaging
- **Escalation and Answering**: Handle escalations and respond to messages promptly.

Supporting Ongoing Patients
- **Escalation and Support**: Provide support and manage escalations.
- After assessment: Subscribe relevant videos to parents.
- Change rota and facilitate necessary changes.
- Mark discharge and discontinue patients on the software.

Special Tasks
- **Pediatrician Appointment**: Schedule and manage appointments with the pediatrician.
- **Friday Parents Meeting**: Coordinate meetings with Dr. R Bharat.

Fees Management
- **Daily Income and Expense Details**: Record and manage daily financial transactions.
- **Ongoing Monthly Audit**: Conduct regular audits to ensure financial accuracy.

Enrolment
- **Facilitation**: Check if parents are ready for enrolment and facilitate the process.

Person Specification for GeniuslaneEssential Skills
- **Reception Skills**: Effective and professional front-desk management.
- **Communication Skills**: Excellent oral communication abilities.

Key Competencies
- **Motivation**: Strong motivation to work with children with special needs.
- **Willingness to Learn**: Keen to develop and acquire new skills.
- **Proximity**: Resides near the center.
- **Long-Term Commitment**: Looking for a long-term position.
- **Organizational Skills**: Highly organized and methodical.
- **Financial Motivation**: Not primarily motivated by money.

Relevant Qualifications
- **Essential**:

- Graduate with strong English proficiency (evidence required).
- Experience with any CRM software.
- **Desirable**:

- Diploma in Customer Service.
- Certificate in Computer Skills.

Communications Skills
- **Calm Demeanor**: Ability to remain calm under pressure.
- **Listening Skills**: Excellent listening skills and ability to handle escalations effectively.

IT Skills
- **Typing and Software Proficiency**: Proficient in typing and using Word, Excel, and presentation software.
- **CRM Experience**: Experience with any customer relationship management software.

**Job Types**: Full-time, Fresher

Pay: Up to ₹10,000.00- 25,000/- per month

Shift:

- Day shift
- Morning shift

**Benefits**:

- Paid time off

Extra Benefits:

- Overtime pay
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Job Types**: Full-time, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person