Skin Clinic Sales Counselor

Job description

**Job Title**: Skin Clinic Sales Counselor

**Location**: The Face Company, Greater Kailash Part 2, Delhi

**Industry**: Luxury Aesthetic and Wellness

**Company Overview**

The Face Company is a premier luxury aesthetic and wellness center offering a wide range of world-class services, including semi-permanent makeup, advanced skincare treatments, hair care, and wellness therapies. We are committed to delivering exceptional beauty experiences that combine international standards with personalized care. Our mission is to redefine beauty in India by offering unparalleled client experiences, transformative results, and a luxurious ambiance.

**Role Overview**

The Sales Counselor will be responsible for driving the sales process from start to finish, ensuring end-to-end client satisfaction and contributing to the center's revenue goals. This individual will act as the primary point of contact for clients, guiding them through their journey from initial inquiry to post-service follow-up. The Sales Counselor will handle lead generation, manage client relationships, close sales deals, and ensure that client grievances are addressed promptly and effectively. This role requires a blend of sales acumen, strong communication skills, and a deep commitment to providing an exceptional client experience.

**Key ResponsibilitiesClient Engagement and Relationship Management**:

- Act as the first point of contact for clients, providing them with personalized guidance and information about services offered at The Face Company.
- Build and maintain strong, long-lasting relationships with clients to foster loyalty and repeat business.
- Provide clients with tailored consultations, recommending appropriate services and packages based on their individual needs and preferences.
- Manage the end-to-end client journey, ensuring every touchpoint is aligned with the brand’s promise of luxury, precision, and personalized care.
- Conduct follow-ups with clients to ensure their satisfaction with services, gather feedback, and address any concerns or grievances.

**Sales and Revenue Generation**:

- Proactively generate and qualify leads through multiple channels including inbound inquiries, referrals, and targeted outreach.
- Work with the team to close deals, upsell additional services, and meet monthly sales targets and revenue goals.
- Provide clients with information on pricing, packages, and promotions, ensuring clarity and transparency in all communications.
- Prepare and present customized service packages to clients, highlighting the benefits and unique value propositions of each service.
- Maintain accurate records of sales and client interactions, updating the CRM system with new leads, follow-ups, and client data.

**Lead Management and Conversion**:

- Handle incoming leads, qualify them, and convert them into confirmed bookings by effectively addressing client needs, managing expectations, and closing sales.
- Manage the entire sales process from initial inquiry through to the closure of the sale, ensuring all client concerns are addressed and client decisions are facilitated.
- Track lead sources and measure conversion rates to continuously optimize the sales process.
- Collaborate with the marketing team to ensure that lead generation efforts are aligned with sales goals.

**Client Follow-Up and Grievance Addressal**:

- Ensure timely follow-up with clients before and after appointments to check on satisfaction and address any issues they may have.
- Handle client grievances professionally, resolving issues to the client’s satisfaction while maintaining the brand’s image of excellence.
- Develop and implement strategies to retain clients, turning first-time customers into long-term, loyal clients.
- Maintain regular contact with past clients to ensure continued satisfaction and encourage repeat visits.

**Client Education and Service Awareness**:

- Educate clients on the full range of services offered at The Face Company, ensuring they understand the benefits, procedures, and post-service care.
- Keep clients informed about new services, treatments, and promotions that may interest them.
- Ensure all clients are aware of the center’s policies, booking processes, and the high standards of service they can expect.

**Sales Performance and Reporting**:

- Monitor individual sales performance against set targets and revenue goals.
- Provide regular reports on sales activities, lead conversion rates, and overall sales performance to the management team.
- Suggest ways to improve sales processes, increase revenue, and enhance the overall client experience.

**Qualifications and Experience**
- Proven experience in sales, preferably in a beauty, wellness, or luxury service environment.
- Strong sales skills with a track record of achieving and exceeding sales targets.
- Excellent verbal and written communication skills with the ability to build rapport with clients.
- Knowledge of the aesthetic, wellness, or b