Chat Support Executive

2 days ago

Andheri East Mumbai Maharashtra, India Shaadi.Com Full time

individuals since its inception. Our platform offers a user-friendly interface, advanced search options,
and personalized matchmaking services to ensure our users find their perfect match with ease.

Job Location: Saki Naka, Andheri

, Permanent

**Job Description**:
a Customer Relationship Manager, you will be responsible for delivering exceptional service to our
from diverse backgrounds and cultures while contributing to the success of one of the leading
matrimonial platforms in the world.

Roles and Responsibilities:

- Provide accurate information about our services, subscription plans, and membership features.
- Assist customers in navigating our website and resolving any technical issues they encounter.
- Address customer concerns, complaints, and feedback with empathy and professionalism.
- Work closely with other departments to ensure prompt resolution of customer issues.
- Maintain a high level of customer satisfaction by exceeding service standards and expectations.
- Adhere to company policies and procedures while handling customer interactions.
- Keep accurate records of customer interactions and transactions using our CRM system.

**Requirements**:

- Excellent communication skills in English, both written and verbal.
- Ability to type quickly and accurately while chatting with customers.
- Strong interpersonal skills with a customer-centric approach.
- Good problem-solving skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Flexibility to work rotational shifts, including weekends and holidays.
- Minimum educational qualification: HSC or equivalent.

**Benefits**:

- Competitive salary with a maximum of 21k in hand.
- Opportunity to work with a reputable and globally recognized brand.
- Comprehensive training programs to enhance your skills and knowledge.
- Friendly and supportive work environment.
- Career growth and advancement opportunities within the organization.

Work Schedule:

- Rotational shifts (any 9 hours), Rotational Day shifts for female employees.
- 2 rotational offs per week.

Interview Rounds:
1. HR
2. Operations
3. Manager

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹21,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Blended Process: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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