Incharge-opd

Responsible for the efficient functioning of the OP & ER/Triage.

Ä Adherence to Nursing Clinical standards:

- Responsible for the Op & ER routine, equipment and patients.
- Ensures professional handover and takeover of shift.
- Coordinates closely with Guest Relations to plan resource deployment based on appointments; when expected to be busy, to escalate if resources are required.
- Understands patient & consultant requirements and plans resource deployment.
- Ensures efficient staffing, material and equipment availability.
- Assigns duty ensuring mix of experience and skill, senior and junior, per shift.
- Ensures nurses are competent and can handle tasks assigned to them.
- Ensures nurses follow the protocols without exception.
- Responsible for accurate medical history of the patient required by the consulting physician.
- Assist gynecologists, obstetricians and pediatricians in procedures treating mothers, pediatrics and neonates.
- Ensure all investigations are carried out as advised by the doctor.
- Handles emergencies competently & calmly; provides guidance & decisions in a timely manner.
- Ensures NS is informed of any incidents immediately.
- Ensures medication safety and practices patient safety protocols.
- Upholds patient rights and maintains confidentiality of patient information: medical and personal; avoids any violation by ensuring no discussion of patient identifiable information in non-secure areas.
- Provides health education and counseling to patient and attendants.
- Implements the infection control practices.
- Implements NABH & Nursing Excellence standards.
- Competently handles all equipment used in patient care; ensures team is competent in usage; ensures equipment is serviceable and readily available.
- Maintain records, reports and registers as per organizational standards.
- Accurately captures data, ensures documentation is complete and correct, tracks Nursing Quality Indicators and reports accurately.
- Responsible for Inventory management and cost control; ensures no misuse or wastage.
- Co-ordinates with Billing team regarding investigations and billing activities.
- Works closely with clinical services team to ensure efficient care.

Ä Responsible for Outstanding Service Experience Delivery:

- Ensures team is well-groomed as per standard; maintain discipline and decorum
- Responsible for the implementation of the Service Vision - ensures Nurses deliver services that delight customers.
- Manages the OP floor services, coordinating with support service departments to ensure customers are comfortable and services are as per standard.
- Maintains cordial inter-personal relationship within the team and other departments.
- ______________________

Ä Consultant Relationship:

- Has a good relationship with consultants and works well with them.

Ä Team
- Inspires and leads team effectively.
- Creates and maintains cordial relationships within the team and with other departments.
- Ensure Induction and training of team as per protocol.
- Resolve immediate problems and delegate tasks appropriately.
- Prepares effective training modules, regularly conducts coaching at bedside to enhance team skills on the job.
- Conduct appraisals fairly and objectively; encourages and helps develop team skills.
- Develops competent 2nd line.
- Ensures retention of team.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹450,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Work Location: In person