Opd In charge

21 hours ago

Bengaluru, Karnataka, India Apollo Hospitals Full time

Job Summary

The Nursing OPD In-Charge is responsible for managing and coordinating all nursing activities in the Outpatient Department to ensure smooth patient flow, quality nursing care, efficient utilization of resources, and compliance with hospital policies and clinical standards.

Key Responsibilities

1. Clinical & Patient Care

  • Ensure high-quality nursing care to all OPD patients.
  • Supervise triaging, vital signs monitoring, and patient preparation for consultations and procedures.
  • Ensure strict adherence to infection control and patient safety protocols.
  • Handle emergency cases in OPD and ensure timely escalation.

2. OPD Operations & Coordination

  • Oversee daily OPD functioning, patient flow, and waiting time management.
  • Coordinate with doctors, diagnostics, pharmacy, and billing for smooth OPD operations.
  • Ensure proper appointment scheduling and queue management.
  • Monitor turnaround time (TAT) for consultations and procedures.

3. Staff Management

  • Prepare duty rosters, ensure optimal nurse deployment, and manage leave planning.
  • Supervise, mentor, and evaluate OPD nursing staff.
  • Conduct on-the-job training and performance monitoring.
  • Resolve staff-related issues and maintain discipline.

4. Administrative Responsibilities

  • Maintain OPD nursing documentation, registers, and reports.
  • Monitor availability of consumables, medicines, and equipment in OPD.
  • Ensure proper maintenance and calibration of OPD equipment.
  • Participate in audits, NABH/JCI quality initiatives, and inspections.

5. Quality, Safety & Compliance

  • Ensure compliance with hospital policies, nursing standards, and statutory guidelines.
  • Implement quality improvement initiatives in OPD.
  • Monitor patient feedback and work on service improvement.
  • Report incidents, near misses, and adverse events.

6. Patient & Attendant Communication

  • Address patient grievances and escalations related to nursing services.
  • Educate patients and attendants regarding procedures and care instructions.
  • Ensure courteous and compassionate communication at all times.

Qualifications & Experience

  • Qualification: B.Sc Nursing / GNM (Mandatory)
  • Registration: Valid State Nursing Council Registration
  • Experience: Minimum 5–8 years of nursing experience with 4 years in OPD / supervisory role

Skills & Competencies

  • Strong leadership and team management skills
  • Excellent communication and patient handling skills
  • Knowledge of OPD workflows and hospital operations
  • Familiar with NABH standards and infection control practices
  • Ability to handle emergencies and high patient volumes
  • Basic computer skills (HIS, EMR, MS Office)

Job Types: Full-time, Permanent

Pay: ₹25, ₹28,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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