M-365 Intunes

O365 Admin

Duties & Responsibilities
- Provide full scope of proactive administration, maintenance, management, configuration and daily operations services for O365 environments.

Provide proactive monitoring for O365 environments. This includes for example performance and security monitoring.

Provide day to day incident and service request support for O365 environments. This includes for example responding to incidents and providing troubleshooting to resolve them; and responding to service requests, evaluating them and following up to completion.

Provide leadership with O365 monitoring, administration, maintenance, management, configuration, daily operations, continuous improvement and problem management

Manage O365 compliance requirements (for example: Antivirus, Antispam, Threat Management, DLP, eDiscovery & Hold).

Create and maintain RunBooks (for example: daily operations guides, troubleshooting instructions and knowledge articles)

Create and maintain reports (for example: user activity, licensing and security reports)

Perform and manage Microsoft Support escalations

Guide and train Level1 teams and operational teams with O365.

Coordinate efforts and communicate with other teams, for example: internal, customer and vendor/3rd party.

Support hybrid Exchange environments, including providing guidance and troubleshooting OnPrem Exchange migrations to O365 Online.

Participate in sales calls, identify opportunities, support proposal efforts, and support business development managers.

Desired Skills/Preferred Experience:
Intune/Azure AD - User Management

On boarding of new users.

Assigning User Licenses to users for endpoint configuration.

Create, edit or delete Azure Active Directory (AAD) User and Device groups.

Intune/AAD - Application Creation and Deployment/Assignment.

O365 Admin:
Intune - Service Administration.

Assignment of subscriptions and licenses to users.

Apple APN cert Management (renewal)

Android for Work (Google), Apple Business Manager (Apple), Autopilot (Microsoft).

Device settings configuration to enable Azure AD join (for Windows 10 devices)

MDM auto enrollment configurations (for Windows 10 devices)

Reporting

Intune - Mobile Application Management

Wrap the LOB apps using iOS SDK.

Wrap the LOB apps using Android SDK

Intune - Device/Profile Management

Create, Maintain, Update, Deploy and Delete policies

Configuration policies like Device restrictions, Wi-Fi profile, domain join profile etc.

Compliance Policies

iOS, Android and Windows.

Device Life Cycle

Enrollment process of endpoints (iOS, Windows 10 and Android).

Retire and Wipe Devices AAD/Intune - Conditional Access

Create, Maintain, Update, Deploy and Delete CA policies

CA for Windows, Android, iOS, MacOS. Intune - Auto-Pilot

Experience with Mobile Device Management and Mobile Application Management (iOS/Android), including Intune or third-party solutions (Airwatch, Mobile Iron)

Understanding of TCP/IP, including CIDR, routing and DNS

Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.

Knowledge of System Center Configuration manager or system management

Maintain and improve the MECM (Microsoft Endpoint Configuration Manager) environment to support MDM co-management with Intune

Maintain and enhance the MECM (Microsoft Endpoint Configuration Manager) environment to support modern desktop management co-management with Intune

Design and implement configuration, compliance and conditional access policies by working with security teams.

O365 Admin
- Extensive experience in designing and execute the technical implementation of Windows 10

Autopilot\Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications.

Production of High-level/Low Level Design documentations. Proficient in customizing and deploying Windows 10/11

Knowledge on Group Policy Objects, Active Directory security and compliancy configurations and migrating to Intune CSP\ADMX templates.

Experience in setting up Intune based Software Distribution, Patch Management, Windows as Service, Driver Management processes.

Configure Device Compliance, Conditional access and endpoint protection policies, Windows Defender, Bitlocker, Windows Hello for Business etc.

Experience in Microsoft Azure AD, AzureAD AppProxy.

In depth understanding with deployment technologies to include, but not limited to AD DS, AD FS, AAD Connect, Identity & Access Management, MFA, RMS, AIP

Mobile Device Management and Mobile Application Management (MAM); protection and app restrictions on for Outlook and Office mobile apps on various mobile devices

**Education & Experience**

Graduate from any stream

Minimum 5+ Years’ Experience as Office 365 Administrator

Must be able to work in shifts and be on-call.

MCSA, MCITP or MCSE, ITL (certified will be advantage)

Excellent English verbal and written communication skills including technical writing and documentation.