Microsoft 365 Specialist

14 hours ago

Chennai, Tamil Nadu, India Schima Sysnet and Systems Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Overview

The Microsoft 365 & Intune Administrator will be responsible for managing device lifecycle, enforcing security and compliance policies, supporting operational activities, and delivering end-user training. This role ensures smooth administration of Microsoft 365 tenant and Intune services while maintaining security standards and compliance.

Key Responsibilities
1. Device Management

  • Manage device enrollment, configuration, and lifecycle.
  • Administer mobile device management across Windows, iOS, Android, and macOS.
  • Implement and monitor security and compliance policies for enrolled devices.
  • Oversee application deployment and patch management.
  • Maintain device reporting, inventory, and compliance dashboards.

2. Security & Privileged Access

  • Conduct bi-weekly privileged access reviews, reporting, and log analysis.
  • Respond to Azure AD security alerts (sign-in risks, suspicious activities).
  • Monitor and maintain role-based access controls (RBAC).
  • Manage certificate renewal for tenant services.

3. Operational Support & Ticket Management

  • Provide support for user-level issues (account reset, mailbox requests).
  • Deliver technical troubleshooting (MFA, Teams, Intune device issues).
  • Handle escalations and coordinate with Microsoft support.
  • Ensure ticket routing, ownership, and closure within defined SLA.

4. Training & Documentation

  • Develop training materials for end-users on M365 and Intune best practices.
  • Conduct periodic awareness sessions to enhance adoption and security hygiene.
  • Maintain runbook documentation for all processes and configurations.

5. Monitoring

  • 24x7 monitoring and administration of Microsoft 365 tenant and Intune.
  • Manage user identity and credential lifecycle.
  • Oversee mailbox, license, and group management.
  • Administer policy and compliance (DLP, retention, eDiscovery).
  • Perform privileged access reviews.
  • Deliver end-user training and documentation.
  • Coordinate with Microsoft support for escalations.

Required Skills & Qualifications

  • Strong experience in Microsoft 365 administration and Intune device management.
  • Knowledge of Azure AD security, RBAC, and compliance policies.
  • Familiarity with DLP, retention policies, and eDiscovery.
  • Excellent troubleshooting skills across multiple levels (L1–L3).
  • Ability to create documentation and deliver training sessions.
  • Strong communication and stakeholder management skills.

Preferred Certifications

  • Microsoft Certified: Endpoint Administrator Associate
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals

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