Customer Success Trainee/associate

7 days ago

Chennai, India Lumel Technologies Full time

As a **Customer Success Trainee/Associate** at Lumel you will be:

- On-boarding and train new customers
- Build & strengthen customer relationships
- Address, resolve, and record any customer issues that arise pertaining to business growth and general account satisfaction
- Have a comprehensive knowledge of the product to answer all customer related inquires
- Demonstrate the value of product to our customers by providing amazing customer support
- Develop and maintain customer-success strategies and best practices, as well as customer-support content
- Provide insights to the product team to improve our developing platform
- Effectively communicate with internal and external teams for better understanding of customer requirements

**Requirements**:

- 0-2 years of experience
- Proven ability to build relationships with customers
- Strong time-management and organizational skills
- Strong skills in verbal and written communications, strategic planning, and project management
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities

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