Client Partner

1 hour ago

Pune Maharashtra, India Bits In Glass Full time

**Title**: Client Partner

**Location**:Pune

Job Title: Client Partner / Client Success Manager

**Job Summary**:
**Key Responsibilities**:

- Build and maintain strong relationships with key decision-makers (CXO, VP, Director levels) to understand client needs, address concerns, and identify opportunities for growth.
- Identify and pursue opportunities to upsell and cross-sell services to existing clients, driving revenue growth and expansion.
- Increase client engagement through regular interactions, meetings, and feedback sessions to ensure client satisfaction and loyalty.
- Collaborate with Delivery Managers and HR teams to ensure internal teams are aligned with client needs, and performance metrics are met.
- Work with technical teams to resolve client issues and incidents promptly, ensuring services are delivered according to agreed service definitions and SLAs.
- Conduct thorough needs analysis to understand client requirements and develop tailored solutions to meet their needs.

**Requirements**:

- 15 years of experience in IT services sector, with at least 8 years of experience in managing BFSI clients.
- Experience working in Global Capability Centers (GCCs) is essential.
- Experience in Enterprise SaaS solutions is preferred.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Team Player: Strong team player with the ability to collaborate with cross-functional teams.

**Company Description: Bits in Glass** -**India**
- **Industry Leader**:

- Bits in Glass(BIG) has been in business for more than 20 years. In 2021 Bits in Glass joined hands with Crochet Technologies, forming a larger organization under the Bits In Glass brand to better serve customers across the globe.
- Offices across three locations in India: Pune, Hyderabad & Chandigarh.
- Operating in the United States, Canada, United Kingdom, and India.

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