Customer Care Executive

3 days ago

Bengaluru Karnataka, India Growinity Solutions Full time

**Required skills and qualifications**:

- Strong written and verbal communication skills with neutral Indian Accent.
- Ability to communicate calmly and diplomatically with patients & co-workers.
- Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
- Proficient in customer service
- Active listening and comprehension skills
- Strong customer service skills.
- Ability to build positive relationships with patients.
- Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

**Typical duties and responsibilities**:

- Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region.
- Language Combination required: English with Guajarati / Marathi / Assamese / Bengali)
- Exceptional phone manner
- Patient centric and Excellent interpersonal and communication skills
- Be a self-starter with attention to detail.
- Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
- Log in hours (Total hours 9:00:00 hrs. & Production hours - 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
- Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
- 100% documentation
- Quality & AHT to be maintained as per process requirement
- Always be updated with the Process knowledge & daily updates
- Should take initiatives & be flexible for the changes.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹320,000.00 per year

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

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