Officer

The Compl Bus Control Intmd Anlyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. **Responsibilities**: - Contributes to the Remediation of Customer Issues within USPB ensuring business compliance with laid out procedures, laws, regulations, and policy requirements across key/complex risk levels. - Utilizes the Issue Management processes and project management methodology from the initiation, planning, control requirements, execution, and closing phases of each issue. - May support any area of the business (organizationally, regionally or product-wise) from an issue/project perspective. - Liaises with Senior Business Level Officers, Legal, Risk, and Compliance regarding complex matters. - Conducts targeted, mandatory or ad hoc Control Tests & Reviews for a department or group. - Resolves problems or transactions where expertise is required to interpret problems/transactions against policies, guidelines or processes. - Analyzes documentation and processes to ensure risks and control points are properly addressed, and are in accordance with Risk and Control Self-Assessments Policies. - Contributes to work flow or process change and redesign. - May be accountable for regular reporting or process administration. - Forms a strong understanding of specific function or area. **Qualifications**: - 2-5 years of relevant control and/or project experience - High attention to detail and quality - Consistently demonstrates clear and concise written and verbal communication skills - Proficient in Microsoft Office with an emphasis on MS Excel - Demonstrated analytical and problem-solving skills. - Effective planning and organizational skills - Proven ability to make sound business decisions - Experience in creating and implementing processes that result in improved business performance - Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view - Prior experience in handling small projects and handling stakeholders independently - Prior Experience in data analytics tools like SAS, SQL is preferable - Project Management or Business Analysis certifications is preferable, although not mandatory **Education**: - Bachelor’s/University degree or equivalent experience **Shift timing** Should be flexible for any shift timing (rotation shifts, permanent night shifts and late night shifts) - **Job Family Group**: Compliance and Control - **Job Family**: Business Control - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting