Microsoft 365 Copilot Sme

**Overview**

We are the FastTrack Team, a diverse group of passionate technology professionals driven to help our customers derive high value from their Microsoft investment. Focused on driving E5 Security and Compliance, Copilot growth and the required security posture at scale with customers, FastTrack plays a primary worldwide role in executing this strategy at scale across our customers and partners while working side by side with multiple Microsoft engineering, data analysis, marketing, sales, support, and operational teams. We are looking for individuals who are passionate about helping customers adopt AI, Microsoft 365 products by envisioning, designing, and executing innovative approaches to solve their business challenges, and effectively work side by side with a team of driven technology and business professionals to improve our products.

As a Copilot Subject Matter Expert (SME), your main goal is to help customers enable, deploy their M365 Copilot licenses, provide guidance on key usage scenarios, automate business processes via Copilot Agents, setup Copilot chat for non M365 Copilot licensed users and drive adoption. You should be seen as the trusted advisor and drive the technical decision of customers to continually use our product and technology. As a Copilot SME, you will work with FTAs, other SMEs, account team, partner, support and consulting resources to help customers in their AI journey, educate them at a technical level, demonstrate, and prove our solutions, and drive value in all engagements. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft (compete) AI and other cloud-based technologies.

This role is flexible in that you can work up to 100% from home but required to travel to customer locations for project delivery.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**Responsibilities**

Job Description

Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging AI fundamentals, Microsoft 365 Copilot, Microsoft 365 Copilot Chat as well as Microsoft 365 Copilot Extensibility Graph API, to enable defined Customer deployment outcomes.

With a focus on ROI and analytics, you will lead engagements that help customers realize measurable business value from their Copilot investments.

You will guide customers through the deployment and governance of Copilot using the Copilot Control System, Microsoft 365 Admin Center usage reports, as well as advanced analytics tools such as the Copilot Dashboard and Copilot advanced Insights.

As a Microsoft 365 Copilot SME focused on deployment and governance, you will lead the enablement of Copilot capabilities across enterprise environment. You will specialize in the Copilot Control System (CCS), SharePoint Advanced Management (SAM), and integrated app deployment, ensuring secure, scalable, and value-driven adoption of Microsoft 365 Copilot and Copilot Studio.

You will engage in relevant communities to share expertise, contribute to IP creation.

Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant internal teams including Product Groups, to enable continuous improvement.

Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal.

Lead architecture design sessions on M365 Copilot, address customer questions and provide best practices for activating solution within customer environment.

**Qualifications**:
**Qualifications**

Required Qualifications

Hands-on experience in M365 product platform (Copilot, Modern Work, Security & Compliance), technical enablement, solution design, product demonstration and proof of concept, deployment and adoption.

Bachelor's or Master's Degree in Computer Science, Information Technology, or related field (or equivalent experience) combined with technical deployment, pre-sales or technical consulting experience.

**Education/Experience**:
Required Minimum Qualifications

Bachelor's Degree in Engineering, Business, or related field AND 4+ years’ experience in M365 and other Microsoft cloud-based technologies, technical deployment, adoption, process management, execution, optimization, or related experience

OR Master's Degree in Engineering, Business, or related field AND 2+ years’ experience in M365 and other Microsoft cloud-based technologies, technical deployment, process management, execution, optimization, or related experience

**Additional or Pr