Customer Care Executive

9 hours ago

Sector Noida Noida Uttar Pradesh, India Second May International Full time

1. **Customer Support**:

- **Problem Resolution**: Resolve customer issues and complaints efficiently, ensuring a positive customer experience.
- **Technical Support**: Offer guidance and support for technical issues, troubleshooting problems, and providing solutions.

2. **Customer Relationship Management**:

- **Building Relationships**: Establish and maintain strong relationships with customers, understanding their needs and preferences.
- **Feedback Collection**: Gather customer feedback to identify areas for improvement and communicate this information to relevant departments.
- **Follow-up**: Ensure timely follow-up with customers to ensure issues are resolved and satisfaction is achieved.

3. **Data Management**:

- **Record Keeping**: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using CRM software.
- **Reporting**: Prepare and submit regular reports on customer interactions and feedback to management for analysis.

4. **Product Knowledge**:

- **Stay Informed**: Keep up-to-date with company products, services, and policies to provide accurate information to customers.
- **Training**: Participate in ongoing training to enhance product knowledge and customer service skills.

5. **Team Collaboration**:

- **Coordinating with Departments**: Work closely with other departments (e.g., sales, technical support, billing) to ensure seamless service delivery.
- **Mentoring**: Assist in training new customer care staff and sharing best practices with the team.

6. **Sales Support**:

- **Upselling/Cross-selling**: Identify opportunities to upsell or cross-sell products and services to customers when appropriate.
- **Lead Generation**: Recognize potential leads and forward them to the sales team for follow-up.

7. **Compliance and Quality Assurance**:

- **Adherence to Policies**: Ensure all customer interactions comply with company policies and legal requirements.
- **Quality Control**: Monitor and evaluate the quality of customer service provided, striving for continuous improvement.

8. **Handling Escalations**:

- **Managing Difficult Situations**: Address complex or escalated customer issues that require special attention or a higher level of authority.
- **Liaison**: Act as a liaison between the customer and higher management to ensure issues are resolved satisfactorily.

9. **Continuous Improvement**:

- **Process Improvement**: Suggest improvements to processes and systems to enhance customer service efficiency.
- **Adaptability**: Stay adaptable and flexible to changes in policies, procedures, and technology.

10. **Communication**:

- **Effective Communication**: Maintain clear, concise, and professional communication with customers at all times.
- **Conflict Resolution**: Utilize conflict resolution skills to handle difficult customer situations calmly and effectively.

These responsibilities ensure that a Customer Care Executive contributes to overall customer satisfaction, loyalty, and business success.

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8826669570

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