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Customer Care Executive
2 weeks ago
**Key Responsibilities: (Ecommerce)**
- **Customer Interaction**:
- Assist customers with product information, order status, returns, and troubleshooting.
- Handle and resolve customer complaints, ensuring a positive resolution for both the customer and the company.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Investigate and follow up on customer issues, ensuring they are resolved to the customer’s satisfaction.
- Escalate complex or unresolved issues to higher-level support or management when necessary.
- **Documentation & Reporting**:
- Document customer interactions, issues, and resolutions.
- Monitor and follow up on pending issues until they are fully resolved.
- Provide feedback to the management team on recurring customer issues and suggest process improvements.
- Stay up-to-date with product knowledge, service policies, and system changes.
Pay: ₹15,000.00 - ₹22,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9082554598
