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Customer Support Executive

3 weeks ago

Navi Mumbai, India Client of Peoplelan LLP Full time

**Key Responsibilities**:

- Provide accurate and complete information about products, services, and policies to customers.
- Troubleshoot technical issues and guide customers through solutions, ensuring a smooth resolution process.
- Escalate complex issues to higher-level support or relevant departments, when necessary.
- Document customer interactions, issues, and resolutions accurately in the customer support system.
- Collaborate with cross-functional teams to relay customer feedback, patterns, and suggestions for continuous improvement.
- Stay up-to-date with product knowledge, company policies, and industry trends to better assist customers.
- Handle Storefront changes on Amazon and other e-commerce channels
- Coordinate with internal team and customer to process replacement orders

**Requirements**:

- Excellent written communication skills with a strong command of grammar, spelling, and punctuation.
- Ability to work independently, manage time efficiently, and meet response time targets.
- Willingness to work flexible hours, including weekends and holidays, if required.
- Must have basic knowledge of Excel.

**Salary**: ₹400,000.00 - ₹450,000.00 per year

Schedule:

- Day shift

Application Question(s):

- How many years of experience do you have in Customer support?
- Do you have experience in clearing customer enquiries via mail?
- In how many days you can join?
- Where do you stay?

Work Location: In person

**Speak with the employer**
+91 9082445787