Customer Care Executive

2 weeks ago

Jaipur Rajasthan, India Entity Digital Sports Pvt. Ltd. Full time

**Responsibilities**:

- **Respond promptly and professionally to customer inquiries, complaints, and requests for assistance.**:

- Provide accurate information about products, services, pricing, promotions, and company policies.
- Assist customers with order placement, tracking, cancellations, and returns.
- Resolve customer issues and concerns effectively and efficiently, escalating complex cases to the appropriate department when necessary.
- Proactively follow up with customers to ensure their needs are met and issues are resolved satisfactorily.
- To provide accurate and timely support, and maintain comprehensive knowledge of company offerings, processes, and systems.
- Document customer interactions, transactions, and feedback accurately in the CRM system.
- Identify opportunities for process improvement and share customer feedback with relevant teams to enhance the overall customer experience.
- Adhere to established service standards, response times, and quality metrics to meet or exceed customer satisfaction goals.
- Collaborate with other team members and departments to address customer concerns and improve service delivery.

**Requirements**:

- Proven experience in a customer service or customer support role.
- Excellent communication skills, both verbal and written, with a courteous and professional demeanor.
- Strong problem-solving and decision-making abilities to address customer issues effectively.
- Ability to empathize with customers and provide personalized assistance to meet their needs.
- Good multitasking skills and the ability to work well under pressure in a fast-paced environment.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- **High school diploma or equivalent; additional education or training in customer service is a plus.**

**Benefits**:

- **Competitive salary**:

- **Health insurance**:

- **Paid time off.**:

- **Professional development opportunities.**:

- **Friendly and supportive work environment.**:

- **Customer Care.**:

- **BPO JOB.**:

- **ENGLISH IS A MUST.**

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Jaipur, Jaipur, Rajasthan (required)

Ability to Relocate:

- Jaipur, Jaipur, Rajasthan: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7852091776

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