Customer Service Executive

1 week ago

Mumbai, India MyGlit Full time

**Role**:Asst. Mgr/Mgr -(NonTechnical)

**Timings**:Flexible

**Industry**:BPO / ITES

**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling

Key Skills: Communication Chat Process
- Job Title: Non Voice (Chat Process) - Night Shift

We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift.
- Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
- Identify and escalate priority issues to the relevant team for resolution
- Maintain accurate and detailed records of customer interactions and transactions
- Identify and suggest process improvements to enhance customer satisfaction
- **Requirements**:

- Excellent written communication skills in English
- Strong attention to detail and accuracy
- Ability to multitask and handle multiple chats simultaneously
- Willingness to work in Night Shifts
- Freshers are welcome to apply
- Qualifications:

- Minimum educational qualification of a high school diploma or equivalent
- Basic computer knowledge and typing skills

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