Operations Executive

1 day ago


Kamla Nagar Delhi Delhi, India Moksha Lifestyle Products Full time

**About Us**:
We are a growing company in the fragrance/raw materials industry, committed to delivering high-quality products to our customers across the globe.

**Job Overview**:
We are seeking a detail-oriented and proactive **Operations Manager/Executive** to oversee and streamline our logistics, customer service, and inventory processes. This role is critical in ensuring timely order dispatches, accurate stock reconciliation, and a smooth customer experience both domestically and internationally.

**Key Responsibilities**:

- **Shipment Management**:

- Oversee and coordinate domestic and international order dispatches.
- Liaise with courier partners to ensure timely deliveries and resolve any issues related to delays or lost shipments.
- **Customer Service & Returns**:

- Act as the point of contact for customer inquiries related to logistics and order fulfillment.
- Arrange returns and exchanges as needed, ensuring a seamless process for customers.
- **Order Processing**:

- Print shipping labels and prepare documentation for orders under process.
- Ensure all orders are packed and dispatched according to company timelines and standards.
- Updating tracking on our E-commerce portal
- **Inventory & Stock Control**:

- Monitor and update stock levels weekly; conduct reconciliations to ensure accuracy between physical and system inventories.
- Report low stock and coordinate with procurement when reordering is necessary.
- **Process Improvement**:

- Identify inefficiencies and recommend improvements in the operations workflow.
- Support implementation of systems that enhance accuracy and speed of fulfillment.

**Qualifications**:

- Proven experience in logistics, operations, or supply chain management.
- Strong organizational and time-management skills.
- Excellent communication skills, both written and verbal.
- Comfortable using inventory and shipping software.
- Ability to multitask and adapt in a fast-paced environment.
- Attention to detail and a commitment to operational excellence.

**Preferred**:

- Experience in international shipping and customs procedures.
- Familiarity with CRM and ERP systems.
- Previous experience in a fragrance, beauty, or consumer goods industry is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Kamla Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

Expected Start Date: 02/06/2025


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