Ticketing Executive

3 days ago

Bhangagarh Guwahati Assam, India Shivani Aviates Pvt Ltd Full time

**Technical and Computer Proficiency**
- Strong command over computer operations and office software including **MS Word, Excel, PowerPoint, and Outlook**.
- Skilled in **airline reservation and Global Distribution Systems (GDS)** such as **Amadeus, Galileo** for flight booking and ticketing.
- Efficient in handling **digital payment platforms**, maintaining computerized transaction logs, and preparing system-generated reports.
- Capable of troubleshooting basic computer and software issues to ensure uninterrupted operations.

**Customer Service**
- Provide prompt and accurate information on flight options, schedules, availability, and fares.
- Handle customer queries, complaints, and special requests courteously and professionally.

**Flight Booking and Reservations**
- Make accurate flight reservations and issue tickets through airline systems and GDS platforms.
- Manage seat preferences, meal selections, and special travel assistance requests.
- Ensure correctness in passenger names, travel dates, and itinerary details.

**Knowledge of Airline Policies**
- Stay informed about airline rules, baggage policies, visa requirements, and travel regulations.
- Advise customers regarding documentation, travel restrictions, and visa formalities.

**Payment Handling**
- Process payments through various methods including cash, cards, and online gateways.
- Maintain accurate payment records and reconcile daily transactions.

**Coordination and Communication**
- Liaise with airlines, travel partners, and internal departments for smooth booking operations.
- Coordinate with ground handling and customer service teams to ensure hassle-free travel arrangements.

**Documentation and Record Keeping**
- Maintain organized digital and physical records of bookings, cancellations, and modifications.
- Prepare and issue e-tickets, invoices, boarding passes, and travel itineraries.

**Problem Solving and Conflict Resolution**
- Address booking discrepancies, payment issues, and travel schedule changes effectively.
- Provide practical solutions to ensure customer satisfaction.

**Sales and Up-Selling**
- Promote add-on services such as travel insurance, seat upgrades, and tour packages.

**Compliance**
- Adhere to aviation industry norms, safety standards, and data protection policies.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Experience**:

- total work: 1 year (required)

Work Location: In person

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