Customer Service Executive

7 days ago

Ganeshguri Guwahati Assam, India Industrial Systems LLP Full time

Hi,

**We are pleased to introduce ourselves as one of the leading turnkey project executors in the Northeast, supplying electrical and mechanical items for the past 20 years. We are also an established Class-I Contractor for all types of electrical and mechanical works and are accredited with ISO 9001:2015 certification. We consistently serve as a contractor and supplier to various State Government Departments, including GMC, GMDA, PHED, WRD, Disaster Management, APDCL, AEGCL, MSPDCL, MSPCL, as well as organizations like ONGC, OIL, IOCL, NHPC, NTPC, NEEPCO, and other statutory bodies of State, Central, and PSU Departments.**

**We have successfully completed projects such as RGGVY, DDUGJY, SAUBHAGYA, System Strengthening, Stadium Lighting, and more.**

We are seeking a highly motivated **Customer Service Executive (CSE)** to manage and resolve citizen complaints related to street lighting. This role is vital to ensuring efficient communication between the public and the street lighting department, addressing issues such as faulty street lights, maintenance requests, and other related concerns. The CSE will ensure that all complaints are addressed promptly and effectively to maintain safety and satisfaction in the community.

**Qualifications & Skills**
- **Education**: A Bachelor's degree in any field, preferably in public administration, engineering, or a related discipline.
- **Experience**: Previous experience in customer service, public service, or in a technical field (e.g., street lighting, municipal services) is preferred.
- **Communication Skills**: Excellent verbal and written communication skills in Assamese, English, Bengali and Hindi.
- **Problem-Solving**: Ability to quickly understand and resolve citizen complaints, ensuring mínimal disruption and maximum satisfaction.
- **Technical Understanding**: Basic understanding of street lighting systems, maintenance, and infrastructure.
- **Customer-Oriented**: Strong interpersonal skills with a focus on empathy, professionalism, and efficient service delivery.
- **Time Management**: Ability to manage multiple complaints and tasks simultaneously, with a focus on meeting deadlines.
- **CRM and IT Skills**: Proficient in using customer relationship management (CRM) systems, Microsoft Office, and basic technical tools for logging and tracking complaints.
- **Attention to Detail**: Ability to accurately document and track complaint details, progress, and outcomes.

Pay: ₹10,515.92 - ₹32,360.74 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

Application Deadline: 21/12/2024

  • Customer Care Executive

    2 days ago

    Guwahati, Assam, India Better Power Services Pvt Ltd Full time

    **Join Our Team as a Customer Care Executive!** Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and supportive work environment? Better Power Service is seeking a dedicated Customer Care Executive to join our team and contribute to our mission of delivering outstanding service to our valued customers. **Position:...

  • Service Sales Executive

    7 days ago

    Guwahati, Assam, India Better Power Services Pvt Ltd Full time

    **Job Title**: Sales & Service Executive **Experience**: 1 to 2 Years **Location**: Guwahati, Lal Ganesh **Key Responsibilities** 1. Preparing quotation for batteries and pitching it to the clients. 2.Following up with clients for payments 3.Generation of invoices pertaining to repairment, AMC, Battery rental and other charges 4. Formulating Closure of...

  • Sales Executive

    2 weeks ago

    Ganeshguri, Guwahati, Assam, India Ekodus Full time

    Looking for an IT Sales Executive for Software Development and Digital Marketing Services. Must have excellent communication skills. A Go-Getter Problem Solver Immediate Join Pay: ₹15,000.00 - ₹30,000.00 per month Shift: - Day shift Supplemental pay types: - Commission pay - Performance bonus **Education**: - Bachelor's...

  • Customer Service Associate

    2 days ago

    Guwahati, Assam, India NY Cinemas LLP Full time

    **Job Profile**: - Assist guest to their respective and allotted seats - Deliver Food to Guest - Cleaning the cinema theatre before and after the shows - Giving Customer - Access control of the theatre - Experience in managing a cinema site - Experience in managing a team - customer service skills - Good communication skills - Flexible approach to the work...

  • Customer Relationship Executive

    1 week ago

    Guwahati, Assam, India GARGYA AUTOCITY PVT LTD Full time

    We are currently hiring for the position of Customer Relationship Executive: - Graduate are preferred - 1 year - 2 years of experienced in Customer Relation & Customer Handling - Good communication skill and confident to handle customer - Location - Guwahati **Job Description**: - Overall customer relation activities - Sales & service customer feedback...

  • Customer Service Officer

    1 week ago

    Guwahati, Assam, India SARAT BOOK HOUSE PVT LTD Full time

    Fresher and Experienced both applicable **Job Types**: Full-time, Permanent Pay: From ₹8,000.00 per month Schedule: - Fixed shift Ability to commute/relocate: - Guwahati, Assam: Reliably commute or willing to relocate with an employer-provided relocation package (required) **Education**: - Bachelor's (required) **Experience**: - total work: 1...

  • Social Media Executive

    5 days ago

    Ganeshguri, Guwahati, Assam, India Hotel Apollo Grand Full time

    **Company**: Hotel Apollo Grand **Assets**:Cafe Rodeo, Hotel Apollo Grand & The Krib Kitchen & Bar **About Us**: Hotel Apollo Grand is a premier luxury hotel located in the heart of Guwahati. We pride ourselves on providing exceptional service, exquisite accommodations, and a memorable experience for our guests. As we continue to grow, we are looking for a...

  • Account Executive

    1 week ago

    Ganeshguri, Guwahati, Assam, India Shn industries Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    MALE CANDIDATES ONLY,SHOULD POSSESS A BIKECandidate must be graduate in commerce with at least more than 4 years experience for Accounts Executive in accounts and finance,Good knowledge of Tally ERP.Preparation of income tax return of corporate and non-corporate assesses,Preparation of TDS returns,Preparing company TAX Invoices and Proforma...

  • Customer service cum sales executive

    5 days ago

    Dispur, Guwahati, Assam, India SIQES Full time ₹ 1,12,000 - ₹ 3,48,000 per year

    Urgently customer service cum sales executives for our company, Minimum 1 year of relevant experience.Job Type: Full-timePay: ₹9, ₹29,861.83 per monthWork Location: In personSpeak with the employer

  • Field Purchase Executive

    1 week ago

    Ganeshguri, Guwahati, Assam, India Pioneer Carbide Pvt. Limited Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    About the RoleWe are seeking a proactive and dedicated Field Purchase Executive to manage the sourcing and procurement of materials, tools, equipment, and services. The role requires regular field visits to local markets, vendors, suppliers, and manufacturing units to ensure cost-effective procurement, timely delivery, and adherence to quality standards as...