Customer Relationship Executive

1 day ago


Edappal, India Sterling Full time

**Job Title**: Customer Relation Executive
**Location**: Edappal
**Salary**: ₹10,000 - ₹15,000 per month
**Company**: Sterling Study Abroad

**Job Summary**:
**Key Responsibilities**:

- Provide accurate information about our study abroad programs and services.
- Assist students and parents by understanding their needs and guiding them accordingly.
- Maintain updated records of client interactions and follow-ups in the CRM system.
- Schedule appointments and coordinate with academic counselors for further processing.
- Address and resolve customer complaints promptly and professionally.
- Support marketing activities like events, seminars, and social media promotions when required.
- Ensure a welcoming and professional front-office environment at all times.
- Collect feedback from students to improve service quality.

**Requirements**:

- Minimum qualification: Bachelor’s degree (any discipline).
- Excellent communication skills in English and Malayalam.
- Strong interpersonal and problem-solving abilities.
- Prior experience in customer service or front-office roles is preferred.
- Proficiency in MS Office and basic computer skills.
- Ability to multitask and manage time effectively.
- Pleasant personality with a customer-first attitude.

**Benefits**:

- Training and career development opportunities.
- Friendly and supportive work environment.
- Opportunity to grow within a reputed organization in the education sector.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person



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