Principal, Infra Pm&a

**About Northern Trust**:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

**Job Description**:
Major Duties, Leadership Responsibilities and Requirements:
Major Duties
- Scope and gather technical requirements around the customer monitoring use cases and business KPIs, translate them to tool specifications for Dynatrace, Infrastructure, OS, Synthetics, Real User Monitoring, and Dashboards, and ensure successful implementation and operational success.
- Implement automated scaling mechanisms, performance testing frameworks, and capacity planning strategies to ensure the platform can handle increasing demand while maintaining a high-quality user experience.
- Strategize and implement scalable pipeline ready solutions for continuous monitoring and availability using SNOW tools, CI/CD tools and Automation solutions like Chef/Ansible/Puppet/Terraform.

Leadership Responsibilities:

- Provides strategic leadership and roadmaps vision, aligned with department and company goals and objectives.
- Develop and execute a comprehensive observability strategy, including the selection, implementation, and integration of appropriate monitoring, logging, and tracing tools.
- Define key performance indicators (KPIs) and establish monitoring frameworks to proactively identify and resolve issues, ensuring high availability and optimal performance.
- Communicates progress, risks, and outcomes to senior leadership and other stakeholders, providing insights and recommendations for informed decision-making.
- Collaborate with cross-functional teams to identify manual processes, bottlenecks, and pain points, and design and implement scalable automation solutions to increase operational efficiency and reduce human errors.
- Mentors junior level technical staff within the functional monitoring area of the IT organization
- Lead troubleshooting, analysis, and solution of unexpected systems behaviors that impact the quality of service
- Analyze monitoring metrics (e.g. Signal:Noise), objectives, and key results (e.g. reduction of monitoring gaps) to continuously improve the team's level of service and customer experience
- Drive operational excellence using observability tools across partners, managed service providers, and related stakeholders
- Periodically help drive incident investigations, coordinate with relevant teams, and drive root cause analysis to identify systemic issues and implement preventive measures.
- Champion a culture of continuous improvement and digital transformation by implementing feedback loops, analyzing system metrics, and driving iterative enhancements.

**Requirements**:

- 12+ years of experience as an Observability Engineer, Site Reliability Engineer, or similar role, with a focus on monitoring, logging, tracing, and alerting.
- Experience working in an Agile delivery environment
- Strong knowledge of observability tools and frameworks such as Dynatrace, Azure App Insights, Elastic, Prometheus
- Experience with Azure Managed Services, Serverless Frameworks.
- Prior experience with Java, JS, Python, Teraform, NodeJS, Spring
- Dynatrace Certification Preferred
- ITIL Foundations Certification is preferred
- CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
- Experienced in implementation on ServiceNow and Dynatrace Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
- Strong knowledge of incident management processes, including incident response, escalation, and post-incident analysis, root cause, error budget, mean time to detect, mean time to restore metrics.
- Demonstrate a strong understanding of Cloud (Azure) services and standard processes
- Solutioning and Design the SNOW ITOM solution using industry best practices.
- Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions, including integrations with observability tools and APIs.
- Knowledge / Skills / Experience:

- Bachelor's Degree in information technology, computer science, or a related field
- Must have 8 to 10 years of experience in Application Performance Monitoring using enterprise standard tools
- Prior experience must include 4 years of experience working with agile scalable software engineering
- Prior experience must include 6 to 8 years of experience in CICD, automation, and DevOps practices
- Must have knowledge in tool sets like Dynatrace, Elk, Catchpoint, SCOM, Pandora, Moogsoft, ServiceNow ITOM Health, Open Source, and related API monit