E-commerce Executive

1 week ago

Himayatnagar Hyderabad Telangana, India Central Books Full time

Job Brief & Description

The Online Executive contributes to the growth of E-Commerce business by enhancing the customer experience, executing customer order fulfilment and maintaining the technology and infrastructure..
- School List Management: Collaborate with the sales team to obtain and audit the list of schools, confirming item requirements on a school-wise basis.
- Coordination: Act as the main point of contact between school administration and sales personnel to facilitate smooth communication and order management.
- Additional Requirements: Identify and document any additional school requirements and coordinate further orders as necessary.
- Purchase Orders: Ensure that Purchase Orders (PO) are created accurately against Sales Orders (SO).
- Pending Follow-ups: Follow up on pending book orders before sales, including sample book requests and updates.
- Physical MRP Updates: Regularly update and follow up with the warehouse team regarding physical MRP and stock verification against Delivery Challans (DC).
- Final Checklist: Provide a final checklist and necessary links to the operations team for order fulfillment.
- Dispatch Monitoring: Conduct regular follow-ups on dispatches for stationery and other assigned items.
- Bulk Uploads: Assist in bulk uploading school and bundle creation data.
- Link Management: Manage link approvals and changes as per school requests.
- Kit Confirmation: Confirm bundle and class-wise kit specifications and requirements.
- Data Maintenance: Maintain accurate records for assigned books and ensure checklist data is up-to-date.
- Reporting: Generate daily, weekly, and monthly reports, including consolidated sales reports.
- RMA Support: Provide support for Return Merchandise Authorization (RMA) processes.
- Order Creation: Facilitate order creation for bulk upload by schools.
- Training and Development: Train team members on processes and ensure that schools are assigned properly.
- Audit and Feedback: Conduct audits and re-verification of agent work and provide feedback to identify training needs

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

**Experience**:

- E-commerce: 3 years (preferred)
- total work: 4 years (preferred)

Work Location: In person

Application Deadline: 25/11/2024

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