Voice Process

3 hours ago

Bhopal Madhya Pradesh, India Hemocean outsourcing Full time

BPO - Voice

Job description

Qualifications and Skills

Excellent communication skills (Mandatory skill)

Problem-solving (Mandatory skill)

Customer service orientation (Mandatory skill)

Active listening with attention to detail to ensure accurate communication

Ability to work under pressure, maintaining composure in stressful situations

Time management to effectively handle multiple tasks and meet deadlines

Teamwork to collaborate effectively with colleagues and supervisors

Adaptability to adjust to varying work environments and client demands

Roles and Responsibilities

Handle inbound and outbound calls professionally and courteously

Assist customers with their inquiries and provide accurate information

Resolve customer complaints and issues efficiently while maintaining customer satisfaction

Document customer interactions and update relevant information in the system

Adhere to company policies and procedures to ensure high standards of service

Continuously improve through feedback and self-initiated learning

Maintain the confidentiality of sensitive customer information

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,212.88 - ₹15,941.74 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7903809796

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