Avp, Dp Mi

**Business**:Global Banking & Markets**

**Open positions:1**

**Role Title**: AVP, DP MI**

**Global Career Band:5**

**Location **_(Country / City )_**:Bangalore**

**Recruiter Name : Archana Sharma**

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

**Department Overview**

**Markets & Securities Services (MSS)**

Markets & Securities Services enables HSBC's corporate and institutional clients to access financial markets and liquidity, unlock investment opportunities, manage risk and transact seamlessly. This is done by bringing together financing solutions viz. sales, trading and distribution across multiple asset classes; research; clearing and settlement; global and direct custody; and asset servicing. The Global Debt Market (GDM) unit in MSS combines trading in Credit, G10 Sovereign Debt and Structured & Index Products.

**Why join us?**

The role of MI team within Distribution Platforms is to maximize the client relationship by providing insights to management and Product Owners into client behavior on Evolve. The team is also responsible for increasing adoption and usage of various apps being built on Evolve

As a member of the MI team, you will be the responsible for the following aspects:

- Monitor trade activity of clients on Evolve to identify any anomaly and highlight such instances to the management.
- Monitor client and sales activity on various apps built within Evolve to provide valuable insights to increase adoption and usage of these apps.
- Publishing accurate MIs and management pack
- Clear understanding of various data sources of trade, client and HSBC staff information.
- Understanding of various trading and CRM systems of HSBC Global Markets.

Working in a very high paced, high risk environment where you have impact on client relationships and the revenue of the Global Markets franchise

**What you’ll do: (List out Key Responsibilities)**:
**Principal Accountabilities: Key activities and decision making areas**
- Knowledge of Investment Banking Products (FX / FIXED INCOME and EQUITIES), Trading platforms across business and companies, Messaging systems and Client Relationship Management (CRM)
- Empathy for a retail / merchant client experience, in particular
- Own the problem or request at hand
- Ongoing Management
- Creating Efficiencies

**Typical Targets and Measures**
- Understanding of FX, Pips, NDFs, Market Conventions
- High level of organizational skills and attention to detail
- Proactive engagement with the stakeholders to ensure all activities are completed on time and any additional assistance that maybe required for the stakeholders to conduct business and improve client servicing.
- Efficiently manage any data or system issues to ensure all effected parties, both internal and external are informed of issues, resolution steps and likely resolution time
- Route issues to the right owner & follow up to ensure closure
- Identify any potential inefficiencies in the current process or technology and drive change and improvement
- Provide accurate and timely MI to Stakeholders
- Handle any data cleansing tasks for Client Data
- Monitor and analyse new client’s activity to improve client experience
- Streamlining existing processes/reports and creating efficiencies
- Proven record in demising redundant processes/reports and refining existing ones

**Customers / Stakeholders**
- Internal stakeholders in WPB and CMB for ecommerce payment offerings to those client bases
- Internal stakeholders in Global Markets - Corporate and Institutional
- Distribution Platform - MT, Product Owners and eCS Leads

**Typical Targets and Measures**
- Liaise with the product owners and generate and communicate ideas through extensive research
- Create MI and new ways of depicting client trading and activity trends for making intelligent business decisions
- Support key sales initiatives to increase client focus and internal coordination
- Ensure there is a culture of expectation management and reprioritization to meet stakeholder requests

**Technical Skills**:

- Excellent MS office Skills - Excel and Power point
- Coding Skills - VBA, SQL, Python, R, Tableau

**Typical Targets and Measures**
- Strong MI & Presentation skills
- Multi task - Ability to work on more than one platform
- Ability to simplify complex tasks in easy formats and communicate in a simple manner
- Strong experience in query language including joins and querying JSON data
- Capable to build macros to automate reports and improve efficiency.
- Experience building dashboards in Tableau and deploying it i