Success Architect

Job Category

Customer Success

Job Details

We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all - well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.

**Role Description:
**- and back-end solution architecture, development and release management strategies, and change management will contribute to the success of our customers and partners.

In this highly visible role, you will take ownership of high-risk or critical situations, manage client expectations, and negotiate solutions to complex scenarios with multiple parties and agendas. You will influence customer perception and acceptance of change and innovation, proactively manage risk areas and escalations, and engage customer resources effectively.

We are committed to staying at the forefront of technological advancements, and your passion for learning and embracing new technologies will be highly valued. Your proactive thinking, problem-solving abilities, and foresight of risk areas will be critical for success in this role. We value individuals who continually study new technologies, drive innovation, and seek improvement in their chosen areas of expertise.

**Key Responsibilities**:

- Evaluate business and technical requirements, review project direction, and guide teams in making the right choices. Manage risk areas and ensure issues are resolved completely.
- Provide technical leadership and mentorship to diverse teams. Navigate non-technical challenges, consider communication strategies, and drive success even without direct authority over all resources.
- Identify and lead internal strategic initiatives to grow the practice. Contribute to the knowledge base, mentor and educate Salesforce and partner colleagues.
- Build relationships with business partners, both internal and external, and contribute to broader goals and growth.

**Basic Requirements**:

- Enterprise consulting experience, including implementation experience with common enterprise software solutions (e.g., CRM, ERP). Experience in managing junior technical resources is a plus. Familiarity with Waterfall and/or Agile implementation methodologies is preferred.
- Proven ability to analyze, design, and optimize business processes using technology and integration. Leadership in guiding customers and colleagues in deploying emerging technology for business use cases is highly valued.
- Excellent communication and presentation skills across a variety of audiences and situations. Proactive and self-starting attitude with the ability to manage tasks independently.
- Detail-oriented individual with a passion for learning and staying updated with existing and new technologies. Desire to pursue experience and certifications in leading-edge or primary technology areas.

**Preferred Requirements**:

- Expert-level troubleshooting skills in Salesforce platform scalability and performance. Proficiency in using performance analysis tools/techniques, such as Splunk, is preferred.
- Knowledge of collaboration concepts, including unified messaging, unified communication architecture, communication-enabled business processes, enterprise mobility, and integrated solutions.

Accommodations

Posting Statement

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