Housekeeping Supervisor

A **Housekeeping Supervisor** in a mall plays a crucial role in maintaining cleanliness, hygiene, and a pleasant environment for both customers and staff. The responsibilities can be broad and varied, encompassing a range of tasks to ensure the mall’s interior and exterior areas are well-kept at all times.

Key Roles and Responsibilities of a Housekeeping Supervisor
- **Supervision of Housekeeping Staff**:

- Oversee the day-to-day activities of housekeeping personnel, including cleaners, janitors, and other support staff.
- Assign tasks to staff based on priority and mall requirements (e.g., cleaning schedules, maintenance, special events).
- Monitor and manage staff performance, providing guidance and feedback when necessary.
- Ensure that staff follows proper cleaning protocols, safety guidelines, and the mall’s operational standards.
- **Cleaning and Maintenance Coordination**:

- Ensure that common areas, corridors, restrooms, escalators, elevators and other mall facilities are kept clean and presentable.
- Ensure the proper cleanliness of parking areas, sidewalks, and external spaces around the mall.
- Supervise specialized cleaning activities, such as carpet cleaning, window washing, and deep cleaning in certain areas.
- Ensure that cleaning supplies and equipment are well-stocked and maintained.
- Coordinate routine and emergency cleaning in the event of spills, accidents, or special situations (e.g., after events).
- **Inventory Management**:

- Keep track of housekeeping supplies such as cleaning chemicals, mops, vacuums, disinfectants, and other equipment.
- Ensure that all cleaning materials are stored safely and are within their use-by dates.
- **Safety and Hygiene Compliance**:

- Ensure adherence to health and safety regulations, particularly in relation to cleanliness, hygiene, and sanitation.
- Ensure that all cleaning agents are used in accordance with their safety guidelines, including the use of personal protective equipment (PPE) when necessary.
- Conduct regular safety audits of the mall to ensure compliance with local regulations regarding cleanliness and hygiene standards.
- Report any safety hazards (such as wet floors, broken equipment, etc.) to the appropriate authorities for prompt action.
- **Customer and Tenant Relations**:

- Act as a point of contact for mall tenants and customers regarding housekeeping issues, including complaints or requests for special cleaning services.
- Respond to customer feedback regarding cleanliness in a prompt and professional manner.
- Maintain good communication with mall management and retail tenants to understand specific cleaning needs or concerns.
- **Training and Development**:

- Train new housekeeping staff on procedures, safety protocols, and expectations.
- Organize ongoing training programs to keep staff updated on best practices for cleaning and maintenance, as well as customer service.
- Ensure that staff members are familiar with mall policies, emergency procedures, and general operational practices.
- **Schedule Management**:

- Create and maintain housekeeping schedules to ensure consistent cleaning during operational hours, as well as after-hours deep cleaning if needed.
- Plan for seasonal cleaning or special events, which may require additional staffing or more intensive cleaning efforts.
- **Quality Control**:

- Conduct routine inspections to assess the quality of work performed by the housekeeping team and ensure that cleaning standards are consistently met.
- Address any issues or deficiencies in cleanliness promptly and take corrective actions where necessary.
- Conduct periodic audits of the housekeeping team’s performance, and report any non-compliance or concerns to mall management.
- **Sustainability and Environmental Practices**:

- Promote and implement environmentally friendly cleaning practices (e.g., using non-toxic cleaning agents, reducing water waste).
- Ensure the proper disposal of waste, including recyclables, general waste, and hazardous materials, in compliance with environmental regulations.
- **Emergency and Special Event Cleaning**:

- Ensure that the mall is prepared for large crowds, such as during sales events or festivals, by scheduling extra cleaning staff during peak hours.
- Oversee emergency cleaning during unexpected situations (e.g., spills, accidents) to ensure the mall’s environment remains safe and appealing.

**Skills**:

- **Organizational Skills**: Ability to manage schedules, inventories, and staff assignments efficiently.
- **Knowledge of Cleaning Equipment**: Understanding of cleaning tools, machinery, and cleaning chemicals.
- **Communication Skills**: Ability to interact professionally with staff, tenants, and customers.
- **Problem-Solving**: Ability to address issues quickly and find solutions to cleaning or maintenance problems.

Education

Bachelor's in Hotel Management(preferred)

Experience

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month