
Customer Support Associate
3 days ago
**Key Responsibilities**:
- Attend inbound/outbound customer calls from US clients.
- Provide accurate information and resolve customer queries efficiently.
- Document all call information according to standard operating procedures.
- Maintain a high level of customer satisfaction.
- Follow communication “scripts” when handling different topics.
- Escalate unresolved issues to the appropriate departments.
**Requirements**:
- Excellent verbal communication skills in English.
- Willingness to work during **US shift timings (Night Shift - IST)**.
- Minimum qualification: 12th pass / Any graduate.
- Good listening skills and problem-solving abilities.
- Prior BPO or voice process experience is a plus.
**Shift Timings**:
Fully aligned with **US shifts** (Night shifts in India).
**Salary**: ₹Upto 33000 per month
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹32,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
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