Customer Ops Support Intern

2 weeks ago

Bengaluru, India Postman Full time

**Customer Ops Support Intern (Weekend Shift, Non-Technical)**

Are you passionate about working with smart teams and customers to deliver an outstanding support experience? Then this role will be a good match for you

**Note**: This is a paid internship for 6 months with a possibility of conversion to a full time job.
- Can start the internship as soon as possible
- Are available for a duration of 6 months with a possibility of conversion to a full time job
- Is comfortable working on Saturdays and Sundays as this is a weekend support position

**How you will spend your time as our next Customer Ops Support Intern**
- Manage a queue of non-technical support tickets
- Prioritize issues based on severity and customer impact
- Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs
- Triaging of Sales leads, Security, Legal and other inquiries to different internal teams
- Handle payments, refunds, credits and other sensitive customer requests
- Collaborate with many cross-functional organizations daily
- Raise product bugs to relevant teams
- Participate in our 24/7 global coverage plan

**Requirements**:

- Excellent written and verbal communication skills
- Flexibility to work different shifts (including evenings, weekends, or holidays)
- Comfortable working on saturday and sunday as this is a weekend support position
- Good composition skills - ability to compose grammatically correct and concise written response
- Ability to provide high quality work support while handling a significant volume of inquiries (50+/week)
- Hands on experience with Zendesk, Salesforce, JIRA is a positive
- Self-starter, working autonomously to find workarounds and solutions, but knows when to ask for help
- An ability to adapt to rapidly-changing environments and processes

**Important** - Please include a cover letter to the hiring team at Postman to give a more detailed view of your accomplishments and a sense of what you'll bring to the table if you are hired.

LI-Remote

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