Tc Support

1 week ago

Bengaluru, India Spirangle Technologies Full time

**Job Position # 05**:
**TC SUPPORT POSITION JD**:

- Start Date : Immediate to 30 days
- No of Resources for TC Support - 06
- Experience - 4 to 7
- Location : Bangalore / Pune

**Experience**:

- Minimum 4-5 years Teamcenter Support experience, with at least 3 years supporting a customer Production instance

**Mandatory Teamcenter Skills**:

- Teamcenter Installation in a distributed environment
- Teamcenter custom template install using BMIDE
- Distributed FMS configuration
- Dispatcher configuration
- Active Workspace Installation and Configuration
- NX and Solidedge CAD Integration
- Working experience in Perl/Batch Scripts

**Good to have Technical Skills**:

- Catia, AutoCAD and ProE CAD Integration with Teamcenter
- SQL Scripting

**Other Mandatory Skills**:

- Strong analytical and trouble shooting abilities.
- Loves solving problems
- Has a systematic way to solve problems.
- Should be able to perform root cause analysis and arrive at the right solution
- Excellent verbal and written communication skills
- Team player
- Learning attitude - willing to learn new things.
- Basic Linux and Windows Operating System knowledge

**Good to Have Skills**:

- Mentoring of junior team members
- Use Pareto or 5 Why or any other Industry technique for root cause analysis
- Ability to automate some of the tasks
- Scripting knowledge would be useful
- DBA knowledge on Oracle/MS SQL

**Roles and Responsibilities**:

- Have to work in shifts, as we are supporting 24×7 customers
- May have to work on Call during holidays
- Document root cause analysis of issues
- Reach out to GTAC for Product Issues and raise IRs
- Communicate with users on issues
- Work with L3 on issues which can’t be solved by L2
- Provide workarounds to issues
- Develop Knowledge Management database for solved issues

**Note**: Apart from technical skills: we will be looking at resources required to work in rotational shift (06:00 AM - 03:00 PM & 01:00 PM - 10:00 PM & 09:00PM - 06:00AM),

Willingness to work in the night shift

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