Network Administrator L2

5 days ago

Electronic City Bengaluru Karnataka, India IntouchCX Full time

**About IntouchCX**

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

**Responsibilities**:

- Primary responsibility will be working on proactive-reactive Incident/SR/changes/SIP related to Network and Network security technologies (Switching/Routing/Firewall/Cloud)
- Design and deploy functional networks (LAN, WLAN, WAN)
- Documenting knowledge articles for critical incident/change
- Configure and install software, routers and other network devices
- Monitor network performance and integrity
- Responsible for ensuring that delivery is within and better than prescribed SLA levels and help establish processes for continuous service improvement.
- Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
- Automate tasks and monitor their effectiveness
- Mentor team members on technical issues
- Create, oversee and test security measures (e.g. access authentication and disaster recovery)
- Communicate with users when needed
- Maintain complete technical documentation
- Suggest improvements to network performance, capacity and scalability
- Work on Service improvement activities and completing it within the target dates.
- Providing automation solution to benefit network operations team.

**Requirements**:

- Industry-related experience as a Network Engineer or Network Administrator
- Professional certification.
- In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)
- Familiarity with access control models and network security
- Experience with network diagnostic, monitoring and analysis tools Solid understanding of network operating systems

**Benefits**:

- An attractive compensation packages
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance

**Job Types**: Full-time, Permanent

Pay: ₹350,000.00 - ₹700,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Shift:

- Rotational shift

Work Location: In person

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