Customer Support Executive

5 days ago

Madurai, India Bigdbiz Solutions Full time

Job description

The Software Support Trainee works in partnership with clients, identifying product bugs, advising them how to use product technology and changing

configuration setup to meet their business objectives or overcome problems.

SST needs technical knowledge, needs to be customer oriented and ready to provide quick but quality solution to satisfy customer needs.

RESPONSIBILITIES:
Delight customers by providing world class technical support. Be firm but courteous and polite while dealing with customers always.

Enhance customer service by dealing with all incidents professionally.

Investigate issues (independently or with little help) reported by the customer and Identify product documentation issues, code issues, configuration issues etc.

Debug code to isolate issues.

Own all the customer issues until closure.

Provide proactive updates to customers and other stakeholders until issue closure.

Perform proactive follow-up where necessary until issue closure.

Capture analysis and research so that it can be used as a knowledge article by other team members

Manage multiple issues of differing stages of investigation and priority by understanding business impact and sense of urgency required.

Perform root cause analysis and document corrective and preventive actions.

Meet customer SLAs as documented in their respective contracts.

Escalate issues to management in case of roadblocks in resolution.

Note: Must be able to support and work at customer location also

Qualification : Any degree

**Salary**: From ₹90,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Speak with the employer**
+91 8608705781

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