Language Trainer

6 days ago

Thane, India Teleperformance Full time

**Job Description** - Main responsibilities include: - Identifying training needs of NHT and existing employees - Scheduling and conducting Language & Skills training programs - Designing Pre NHT training session for new hires on Language & Skills training - Designing training programs for Up-skilling the staff on Behavioral skills - Conducting periodic TNA to develop new training programs or modify and improve existing programs - Supporting OJT period by observing, measuring, and monitoring learners as needed - Developing non-classroom communication and training materials - Monitoring calls/chats/Offers on Communication and Soft Skills - Providing continuous Coaching & Feedback to enhance agent performance - Tracking individual performance during and after the training - Conducting refresher sessions on a need basi - Responsible for managing the expectations from Internal and External Stakeholders - Working closely with the management to address the key concern areas arising from knowledge gaps **Required Profile/ Experience** - Should have >1 years of experience as a Soft Skills Trainer. Experience in Soft Skills/ Behavioral Training. Excellent English Language Proficiency. Excellent spoken and written communication. Good knowledge of MS Excel, PowerPoint. Must be deadline oriented. Excellent Team Player and Good Judgment Skills **Job Types**: Full-time, Permanent Pay: Up to ₹650,000.00 per year **Benefits**: - Health insurance - Provident Fund Schedule: - Monday to Friday - Rotational shift **Experience**: - total work: 1 year (preferred) Work Location: In person

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