Language Trainer

14 hours ago

Thane, India Teleperformance Full time

**Job Description** - Main responsibilities include:

- Identifying training needs of NHT and existing employees
- Scheduling and conducting Language & Skills training programs
- Designing Pre NHT training session for new hires on Language & Skills training
- Designing training programs for Up-skilling the staff on Behavioral skills
- Conducting periodic TNA to develop new training programs or modify and improve existing programs
- Supporting OJT period by observing, measuring, and monitoring learners as needed
- Developing non-classroom communication and training materials
- Monitoring calls/chats/Offers on Communication and Soft Skills
- Providing continuous Coaching & Feedback to enhance agent performance
- Tracking individual performance during and after the training
- Conducting refresher sessions on a need basi
- Responsible for managing the expectations from Internal and External Stakeholders
- Working closely with the management to address the key concern areas arising from knowledge gaps

**Required Profile/ Experience** - Should have >1 years of experience as a Soft Skills Trainer. Experience in Soft Skills/ Behavioral Training. Excellent English Language Proficiency. Excellent spoken and written communication. Good knowledge of MS Excel, PowerPoint. Must be deadline oriented. Excellent Team Player and Good Judgment Skills

**Job Types**: Full-time, Permanent

Pay: Up to ₹650,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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