Oracle Advertising Renewal Representative

**About Oracle**
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**About Oracle Advertising (OA)**
Oracle Advertising helps marketers use data to capture consumer attention and drive results. Used by 199 of the 200 largest advertisers, our Audience, Context and Measurement solutions extend across the top media platforms and a global footprint of more than 100 countries. We give marketers the data and tools needed for every stage of the marketing journey, from audience planning to pre-bid brand safety, contextual relevance, viewability confirmation, fraud protection, and ROI measurement. Oracle Advertising combines the leading technologies and talent from Oracle’s acquisitions of AddThis, BlueKai, Crosswise, Datalogix, Grapeshot, and Moat.

**About the Opportunity**

Client professional responsible for Customer Lifecycle management to ensure on-time renewals across Oracle Advertising customers, Globally
- Lead the client renewal process, including CRM management, timeline management, and contracting
- Be well versed and an expert on Oracle internal systems and deal processes
- Review and monitor data, proactively analyzing and surfacing insights, and resolving challenges as they arise
- Facilitate resolution of customer escalations, troubleshooting and data investigations (e.g. Billing and AR)
- Partner cross-functionally with Oracle Legal, Deal Desk and Operational teams including but not limited to T1 and AR to secure and facilitate any renewal requirements
- Educate customers on updated business practices to ensure customer awareness and understanding of all applicable elements of Oracle agreements
- Assist in uncovering new and expansion opportunities and leads; drive pipeline with OA sales rep
- Conduct platform overviews to build User expertise and boost adoption

**About You**
- Bachelor’s degree with 3+ years’ experience in digital industry
- Must have worked in a client facing role and open for 24/7 support
- Strong data analysis skills
- Excellent MS office proficiencies
- Fluency within English, both written and verbal
- Clear and professional written and phone communication.
- Outstanding attention to detail.

**About the Team**
- We hold ourselves to exceptionally high standards for the client experience.
- We are dedicated to providing fast, thoughtful, and high-touch interactions with every client, during every stage of their partnership with us.
- We value superior writing skills and a friendly, considerate, and value-driven communication style.
- We strive for incredible attention to detail, empathy, and fast turnaround times.
- We love what we do and have a ton of fun doing it.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.