Process Associate

13 hours ago

Coimbatore, India SPOT WORLD WIDE PVT LTD Full time

Greetings from Spot World Wide Pvt Ltd

**Designation - Process Associate**
- Full Time [Work From Office]
- US Shift
- 15K to 20K [Based on Your Experience]
- Location - Coimbatore

**Responsibilities:

- **
- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Also, be well read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets and customer queries.
- Accomplishes sales and organization mission by completing related results as needed.
- Other duties as assigned.

**Requirements:

- **
- Experience: 0-2 years
- Qualification: Any degree or related fields is preferred.
- Skills Required: Good communication (Fluent English), Typing and Excel works.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language,

including verbal with proper grammar.

**Call Centre Agent Specifications / Skills:

- **
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- US shift

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9092588555

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