Customer Master Data Steward

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

The Customer Data Steward is responsible for the creation and maintenance of Customer master data in alignment with governance standards to support and enable global business partners and processes. This a global role responsible for improving data reusability, accessibility and quality using Illumina’s Master Data Governance (MDG) tool, SAP and Salesforce (SFDC) platform. The Customer Data Steward will monitor and maintain data quality and take corrective actions when necessary to ensure completeness, accuracy and on time delivery of the customer records and customer hierarchies.

This position is based in Bengaluru, India and is responsible for supporting functions such as Sales, Service & Support, Customer Care, Credit and Tax in an efficient and timely manner.

Responsibilities:

- Review, validate, and action requests for customer master creation and data changes from business partners (e.g., new account creation,
account hierarchies, contacts, etc.); Communicate clearly with requestors
- Independently conduct root cause identification and analysis on moderate to complex requests and clearly communicate findings/actions for stakeholders
- Recognize patterns across various requests and feedback received from business; Take initiative to consult with relevant stakeholders to implement processes and governance best practices
- Collaborate with cross-functional internal business partners and Global Customer Master Data Governance teams to conform customer accounts to data quality policies and governed attributes
- Identify opportunities for efficiency and act to implement/document them clearly; Share learnings with team members to improve global team's execution
- Support other CRM Data Quality & Governance activities as it relates to commercial data (Growth, Cleansing and Enrichment)
- Work collaboratively when required with fellow Customer Data Steward team members to complete work
- Prepare, maintain, and present Documentation, Policy and Training content
- Monitor and action on Data Quality reports to maintain data integrity and enforce data quality policies
- Support UAT testing for ERP and CRM system enhancements

Qualifications:

- Bachelor’s degree or equivalent in marketing, business or other related fields.
- 4 - 5 years of relevant CRM and transactional processing experience. SAP HANA S4, Fiori, and Salesforce experience preferred
- Strong attention to detail and commitment to deliver quality work in a timely manner
- Demonstrated ability to quickly adapt to shifting business needs while upholding critical focus on data quality standards and monitoring
- Strong written and verbal communication skills
- Strong understanding of the interaction between data attributes and business processes
- Curiosity to investigate patterns, understand root causes, and support findings through data analysis
- Demonstrated ability to multi-task and flex working styles between team settings and independent work
- Possess an open, flexible, and positive can-do attitude with good communication and interpersonal skills
- Creative, problem-solving approach to searching and deriving Customer information from online or off-line searches/mechanisms
- Demonstrate effective team relationship skills
- Intermediate experience using Excel (table navigation, xlookups, text formulas, pivots, etc.)
- Experience working directly with US/Canada, European, or Asia stakeholders
- Must be fluent in English. Additional languages are a bonus (Chinese, Spanish, French, Italian)