Customer Support Executive

1 week ago

Jaipur Rajasthan, India A2Z Finders Full time

**Job Title: Customer Support Executive - International Voice Process**

**Location**: Jaipur, Rajasthan, India

**Job Type**: Full-time, Night Shift

Join our team as a Customer Support Executive for our International Voice Process based in Jaipur, Rajasthan. We are seeking enthusiastic individuals who are passionate about delivering exceptional customer service and are comfortable working in night shifts. This role presents an excellent opportunity for both experienced professionals and freshers to grow in a dynamic and rewarding environment.

**Responsibilities**:

- Provide outstanding customer support via phone calls for our international clientele.
- Address customer inquiries, resolve issues, and provide timely and accurate information.
- Handle customer complaints and escalate complex issues to the appropriate departments.
- Maintain a professional and positive demeanor while interacting with customers.
- Follow company guidelines and protocols for customer service excellence.
- Keep accurate records of customer interactions and transactions.
- Collaborate with team members to ensure efficient and effective customer support.
- Adhere to the night shift schedule and punctuality requirements.

**Requirements**:

- Excellent verbal communication skills in English and Hindi, with no mother tongue influence (MTI), grammatical errors, or pronunciation errors.
- Ability to empathize with customers and provide solutions to their concerns.
- Strong problem-solving abilities and attention to detail.
- Willingness to work night shifts, including weekends and holidays.
- Basic computer literacy and familiarity with customer support software.
- Prior experience in customer service or call center environment is a plus, but not required.
- Must be based in Jaipur or willing to relocate.

**Benefits**:

- Competitive salary up to 25,000 INR per month.
- Traveling allowance for night shift (180 INR per working day).
- Comprehensive training and onboarding program.
- Opportunity for career growth and advancement within the company.
- Positive and supportive work environment.

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