Associate IT Field Services

6 days ago

Gurugram Haryana, India MKS Instruments Full time

A Day in Your Life at MKS:
You Will Make an Impact By:

- Provide on-site technical support and maintenance for IT systems and hardware.
- Troubleshoot and resolve technical issues related to software, hardware, and network systems.
- Install, configure, and upgrade IT equipment and software.
- Conduct regular maintenance checks and ensure all systems are functioning optimally.
- Collaborate with the IT team to develop and implement IT solutions.
- Document all service activities and maintain accurate records.
- Ensure compliance with company policies and procedures.
- Handle purchase orders, including processing, tracking, and ensuring timely delivery of IT equipment and supplies.
- Assist with network setup, configuration, and troubleshooting as needed.

Skills You Bring:

- Technical Proficiency: Strong understanding of IT systems, hardware, and software. Proficiency in troubleshooting and resolving technical issues. Knowledge of network setup, configuration, and maintenance.
- Problem-Solving: Excellent analytical and problem-solving skills to diagnose and fix issues efficiently. Ability to think critically and develop innovative solutions.
- Communication: Strong verbal and written communication skills to interact with clients and team members. Ability to explain technical concepts to non-technical users.
- Customer Service: Excellent customer service skills to provide support and build positive relationships with clients. Patience and empathy when dealing with user issues.
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Strong documentation skills to maintain accurate records of service activities.
- Technical Certifications: Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are advantageous.
- Purchase Order Management: Experience with processing and tracking purchase orders. Knowledge of inventory management and procurement processes.
- Adaptability: Ability to adapt to new technologies and changing environments. Willingness to continuously learn and improve technical skills.
- Team Collaboration: Ability to work well within a team and collaborate with other IT professionals. Willingness to share knowledge and assist colleagues.
- Physical Stamina: Ability to lift and carry IT equipment as needed. Willingness to travel to client sites regularly.

Preferred Skills: (Optional)
- ITIL certification
- Microsoft Intune
- Service Now

Physical Demands and Working Conditions:

- Perform activities such as sitting, standing, or typing for extended periods of time
- Regularly requires good manual dexterity and coordination
- Occasionally moves/positions objects up to 10 pounds
- Ability to remain in a stationary position for 60% of the time
- Must be able to communicate information and ideas so others will understand
- Must be able to exchange accurate information
- Operates in a professional office environment
- Constantly operates a computer and other office productivity machinery
- Ability to observe documents and details at close range (within a few feet of the observer)
- Noise level in the work environment is usually average

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