Plan Administration

21 hours ago

Gurgaon, India Mercer Full time

**U**S Wealth MRA**

**Process Developer (C1)**

**What can you expect?**

The role will be responsible for working within the US teams and will ensure world-class service delivery to the US clients globally. This position is responsible for various professional activities, including processing various transactions, administration of Pension plans and Disbursements. The incumbent in this role should have an overall understanding of the company strategy and the importance of their role in achieving the company targets and client satisfaction scores. The role will focus on
- Processing and Quality check
- Effective communication with US teams
- Maintaining the required Productivity% and CU%
- Process Improvement Ideas
- Meeting all the process SLAs external and internal (98% Accuracy and 100% TAT)
- Adherence to Process SOPs/Guidelines
- Effective utilization of available time
- Adherence to calendar for client calls
- Mentoring and coaching new hires
- Support compliance and audit requirements, completion of mandatory/recommended trainings
- Applicants should be flexible working in nights

**What is in it for you?**
- Medical insurance, personal accident insurance, group term life insurance from the day you join us
- 10 holidays along with 15 earned leaves, 7 sick leaves and 7 casual leaves in a calendar year
- Shared Transport (Provided the address falls in service zone)

**We will count on you for**
- Daily Work Management and processing
- Providing floor support to colleagues
- Written and Verbal communication with onshore business partners
- Ensuring compliance of all internal and client policies
- Update SOP and Other process documents
- Ensure adherence to communication calendar
- Timely communication to managers for any issues or help needed

**What you need to have**
- Graduation in any stream
- Minimum 2-3 years of experience
- Good Knowledge of DB Domain (preferred)
- Good Interpretation and decision-making skills
- Strong communication skills, both verbal and written
- Good analytical and research skills, attention to details

**What makes you stand out?**
- Good knowledge and experience in Pension Retirements
- Strong Communication Skills
- Strong analytical, research and problem-solving skills, attention to details

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